Director of Europe - Sales & Operations

About Ultimate Jet Vacations (UJV)

UJV specializes in crafting and managing bespoke, 5-star luxury vacations with a team passionate about precision and excellence. Our experts support luxury travel advisors worldwide, enabling them to expand their businesses by delivering exceptional experiences to elite clientele. We pride ourselves on detailed, passionate, and integrity-driven service, relentlessly working behind the scenes to enhance the offerings of top luxury travel advisors.

Role Overview

The Director of Europe - Sales & Operations plays a pivotal role in steering sales performance, upholding luxury service benchmarks, and establishing the operational framework for a dynamic regional team. This leadership role demands hands-on oversight of daily sales activities, itinerary quality, team outputs, and seamless operational functions within the region.

Key Responsibilities

• Drive regional sales outcomes across Europe, managing inquiries, conversions, and revenue achievements.
• Supervise itinerary creation ensuring each proposal is accurate, captivating, and reflective of high-end luxury standards.
• Establish and enforce clear standards for response timings, follow-ups, proposal excellence, and closing procedures.
• Provide active coaching focused on selling sophisticated European itineraries, managing objections, and closing significant sales opportunities.
• Cultivate a sales culture grounded in accountability, directness, and results orientation.
• Administer the European budget thoughtfully, evaluating investments such as FAM trips, trainings, and resources for measurable impact.
• Enforce stringent luxury and ultra-luxury service levels across all European travel products, supplier choices, and guest experiences.
• Ensure adherence to premium client service throughout the full journey, from initial inquiry through travel completion.
• Collaborate with Product and Advisor Partnership teams to enhance Europe-specific offerings aligned with client demands.
• Leverage extensive destination and partner expertise to maintain credibility, consistency, and superior quality in sales and delivery.
• Manage daily operations involving sales, concierge, and in-country support, ensuring efficient workflows and clear role definitions.
• Identify operational inefficiencies or process gaps, implementing actionable improvements.
• Serve as the primary escalation point for complex client or operational challenges, facilitating swift and effective resolution.
• Lead recruitment, integration, and continuous development of the Europe team amid regional growth.
• Define team expectations, routines, and performance benchmarks.
• Deliver hands-on coaching to bolster sales execution, itinerary planning, and service excellence.
• Model leadership through initiative, pace, responsibility, and accountability.
• Work closely with advisor partnerships, product teams, and senior sales leaders to ensure alignment with growth objectives and build scalable regional processes during this expansion phase.
• Thrive in a startup-like, fast-evolving context requiring proactive problem-solving and initiative.

Experience and Qualifications

• Minimum 5 years in the luxury Europe travel sector, ideally with top-tier Tour Operators or Destination Management Companies (DMCs).
• Proven expertise in marketing and selling ultra-luxury multi-country European itineraries.
• Demonstrated leadership in sales and operations teams with responsibility for results and accountability.
• Strong communicator skilled in handling high-stakes client and internal interactions, including those with ultra-high-net-worth (UHNW) clients.
• Experience managing distributed, remote teams globally while maintaining high performance standards.
• Ability to flourish in fast-moving, ambiguous startup environments demanding ownership and decisiveness.