Director of Customer Success

About Checkr

Checkr operates a data platform aimed at enabling safe and equitable decision-making, with a customer base exceeding 140,000 companies and millions of individuals. These include notable organizations such as Uber, Airbnb, Amazon, and Anthropic. The company is recognized on the Forbes Cloud 100 2025 list and was named a Y Combinator 2024 Breakthrough Company.

Role Overview

The position entails leading the Strategic Customer Success team, consisting of five seasoned Customer Success Managers dedicated to Checkr’s largest and most complex clients. The director will be charged with delivering outstanding value, building executive-level customer relationships, and ensuring excellent client experiences. Reporting to the Senior Director of Customer Success, the role emphasizes achieving account targets, operational excellence, and team leadership.

Key Responsibilities

• Recruit, mentor, and manage a high-performing team of Customer Success Managers, nurturing their professional growth and enabling autonomous decision-making.
• Maintain and deepen strategic partnerships with senior executives at client organizations, serving as an escalation point for significant issues.
• Design and execute strategies aimed at maximizing customer satisfaction, retention, and value realization, including systemic improvements.
• Collaborate seamlessly across functions including Sales, Product, Engineering, Support, and Executive teams to promote customer advocacy and continuous product enhancement.
• Track team performance metrics, optimize resource allocation, and uphold best practices while encouraging innovation.
• Work with Account Management to identify and capitalize on opportunities for account expansion that align with customer objectives.

Candidate Profile

• A minimum of 10 years' experience in Customer Success, Account Management, or related fields, including at least 6 years in managerial or leadership roles, ideally within HR-tech or SaaS sectors.
• Strong analytical and problem-solving capabilities, with proficiency in leveraging data and analytics to resolve complex challenges and drive improvements.
• Exceptional communication skills, able to clearly convey complex ideas to varied audiences, including executive leadership.
• A reputation for integrity, transparency, and respect, with aptitude in engaging with diverse cultures and identities.
• A passionate and driven mindset, demonstrating resilience, optimism, and a commitment to team success.
• Willingness and ability to travel domestically up to 25% for client engagements and team meetings.
• A proactive, high-achievement attitude characterized by urgency, ownership, and adaptability in uncertain environments.

Compensation and Benefits

Salary ranges vary by location, with the target base salary range for San Francisco between $233,000 and $274,000 USD and for Denver between $197,000 and $232,000 USD. The company offers competitive cash and equity compensation, along with opportunities for career advancement.

Additional Benefits

• Collaborative and fast-paced work environment
• Allowance for learning and professional development
• Comprehensive medical, dental, and vision insurance coverage
• Support for fertility, adoption, and parental planning expenses up to $25,000
• Flexible paid time off policy
• Monthly wellness stipend

Work Environment

Checkr supports in-office collaboration with hubs in Denver, San Francisco, Nashville, and Santiago. Employees are expected to work onsite three or more days weekly. In-office amenities include daily lunches, commuter stipends, and a variety of snacks and beverages. Relocation assistance may be available for those relocating to a hub location.

Equal Opportunity and Privacy

Checkr is committed to inclusive hiring practices, welcoming candidates from diverse backgrounds including those with justice system histories where permitted by law. The company maintains applicant privacy protections compliant with relevant regional regulations.