Director of Compliance Operations

About Honor

Honor Technology is dedicated to revolutionizing care for older adults by providing advanced technology, tools, and services that enable seniors to live independently. Their portfolio includes Home Instead, the top provider of in-home care with a large global franchise network and over 100,000 Care Pros delivering more than 50 million hours of bespoke care annually. Together, Honor and Home Instead set a new benchmark for aging in place through the blend of technology and compassionate care.

Role Overview

The Director of Compliance Operations will play a pivotal role in evolving the compliance function from a reactive task to a strategic driver of growth and operational excellence across more than 15 states. Reporting to the VP of Trust & Safety, this position demands leadership of a team of compliance and operations experts, shaping strategy and managing daily operations. The role involves developing scalable compliance systems and working closely with Product and Engineering to implement tech-driven solutions ensuring operational efficiency and regulatory adherence.

Key Responsibilities

• Establish strategic goals for managing compliance related to employment law and home care licensing amid market expansion.
• Regularly evaluate compliance risks and identify ways to minimize operational inefficiencies.
• Handle daily compliance management across states, intervening in complex issues while creating enduring protocols.
• Collaborate with Product and Engineering to automate compliance processes, creating justification for technical investments and overseeing solution rollouts.
• Manage state licensing audits comprehensively, recognizing gaps, managing remediation, and coordinating with internal and external teams.
• Ensure preparedness for launching in new regions and introducing service offerings.
• Interpret regulatory amendments into clear operational guidelines with legal support.
• Recruit, cultivate, and guide a team of 5–10 compliance and operations professionals, fostering accountability and continuous improvement.
• Create and monitor compliance metrics and dashboards to provide leadership with insight on risks and operational effectiveness.

Desired Leadership Qualities

• Ability to drive both incremental and transformative changes to improve compliance systems.
• Strong systemic thinking balancing compliance and operational risks while maintaining growth and user experience.
• Proactive problem identification using data, audits, and frontline insights.
• Fast-paced, result-driven execution with pattern recognition and independence.

Core Competencies

• Experience bridging technology and operations, translating needs into clear product requirements and delivering outcomes.
• Strategic foresight to envision and implement a mature compliance function at scale.
• Proven leadership in building and developing effective teams.
• Skilled at cross-functional collaboration and stakeholder engagement.
• Proficient analytical skills with capability to handle complex data and develop KPIs.

Qualifications

• 8 to 10 years in operations, product operations, or compliance within technology-first or rapidly growing companies, especially in health tech, logistics, or workforce management.
• Demonstrated experience working in tech-operations synergy including product and engineering collaboration.
• Background in building scalable systems, processes, and teams in compliance or related functions.
• Advanced analytical aptitude with experience in data visualization and operational metric development.
• Excellent stakeholder management and communication skills, adept at simplifying complex regulatory topics.
• Preferred experience with employment law compliance, home care or healthcare regulations, and multi-state licensing.

Compensation & Benefits

The annual base salary for this role ranges from $176,400 to $196,000 USD, depending on individual qualifications and experience. Total compensation includes equity participation, 401K with up to 4% matching, comprehensive medical, dental, and vision coverage with no-cost plans for employees, fully employer-paid short-term and long-term disability and life insurance with optional additional coverage. Honor also offers generous time off, mental health resources, wellness programs, and employee discounts.

Diversity & Inclusion

Honor prioritizes integrity, compassion, and excellence and is committed to equal employment opportunities without discrimination based on race, religion, sex, national origin, age, disability, or any other protected characteristic.