Director of Business Operations

Company overview

Premium Retail Services works with brands throughout the United States and Canada to strengthen in-store execution and support retail strategies across several channels. Known as a trusted partner, the company helps improve sales by building strong retailer and brand relationships. Its teams of product specialists train store associates, connect with shoppers, and provide personalized recommendations designed to convert interest into sales. Founded in 1985, the business has grown steadily for nearly four decades and is guided by values such as collaboration, accessibility, and delivering strong return on investment for its clients.

Role summary

This full-time remote leadership position focuses on improving and scaling operational performance across the organization. The Director of Business Operations will shape and refine core processes, create repeatable operating models, and keep cross-functional teams aligned so the business can run efficiently and continue to grow.

What you will do

In this role, you will review operational performance data, spot opportunities to streamline workflows, and roll out practical process improvements that support business goals. You will work closely with finance, program management, and field leadership to oversee budgets, track key metrics, reduce risk, and help ensure programs are delivered successfully for both clients and the company. The role also includes mentoring team members, encouraging a mindset of ongoing improvement, and contributing to longer-term operational planning.

Qualifications

The position calls for deep experience in business operations and program management, especially in roles involving complex initiatives with many stakeholders. A strong background in process improvement is important, including the ability to design, refine, and standardize procedures and workflows. You should bring advanced analytical capability, with the skill to interpret data, generate insights, and recommend actions based on evidence. A solid grasp of finance is needed for budgeting, forecasting, and monitoring financial performance. Leadership experience is essential, including people development and effective collaboration across teams. Clear written and verbal communication skills are also required, along with the ability to influence stakeholders at different levels of the organization.

Preferred background

Experience in retail, consumer products, or a similar industry would be an advantage. A bachelor’s degree in business, finance, operations management, or a related area is expected, while an advanced degree or relevant certifications would be considered a plus.