Director, IT Business Operations & Transformation

Role overview

The Director of IT Business Operations & Transformation will act as a strategic partner to the CIO, helping manage and advance the IT function for a growing services business with multiple locations. This role is focused on bringing structure, visibility, and stronger governance to IT operations so the organization can move from reactive execution to a more mature, business-aligned operating model.

Key responsibilities

• Partner closely with the CIO to help run and strengthen the business side of IT across a growing multi-site organization.
• Own IT demand intake and prioritization so business requests are clearly captured, evaluated, and sequenced.
• Lead portfolio and project oversight, including tracking dependencies, risks, and executive-level progress updates.
• Set and maintain operating cadences, governance meetings, and recurring leadership updates for the IT team.
• Prepare executive-ready materials for the CIO, such as scorecards, summary briefs, and action-item tracking.
• Create and maintain performance metrics, scorecards, and practical controls for project delivery, service performance, and financial tracking.
• Support IT budgeting, vendor oversight, and clear visibility into costs, priorities, and available capacity.
• Improve the IT operating model over time by strengthening process discipline, execution quality, and accountability.
• Spot operational gaps, unclear ownership, and workflow bottlenecks, then drive practical fixes.
• Represent the CIO in meetings and cross-functional discussions when needed.
• Work with IT, finance, and business leaders to improve transparency, alignment, and execution across IT initiatives.
• Help move the organization toward proactive, scalable, and governance-driven IT operations.
• Work independently in a fast-changing environment and bring structure and workable solutions to complex problems.
• Strengthen IT governance, prioritization, and performance management practices.
• Ensure IT work stays aligned to the highest-value business needs and that leadership has clear visibility into progress and risk.

Experience and qualifications

• At least 7 years of experience in IT business operations, portfolio management, PMO, CIO office, or a closely related function.
• Demonstrated ability to manage unclear priorities, organize competing workstreams, build accountability, and produce executive reporting.
• Strong independent decision-making, dependable follow-through, and polished communication with senior leaders.
• Hands-on familiarity with IT delivery, business applications, infrastructure, vendors, budgets, and project execution.
• Comfortable working in a lean, fast-paced, and evolving organization.
• Preferred background in mid-market, multi-site, or field services environments.
• Preferred experience from an Office of the CIO, IT Business Management, or Transformation Office setting.
• Preferred exposure to IT financial management, vendor management, and enterprise tools such as Dynamics 365, Azure, ServiceNow, Jira, and Power BI.
• Preferred experience improving IT governance, intake, prioritization, and performance processes.

Success measures

• A single, organized view of IT demand and priorities.
• Greater visibility into project health, risks, and dependencies.
• A consistent operating rhythm and stronger process discipline.
• Less day-to-day coordination required from the CIO.
• Higher IT maturity, better predictability, stronger transparency, and improved alignment with the business.

Additional information

This is a contract position based onsite in the United States. The role is suited to someone who can bring practical structure, operate with limited supervision, and help mature IT governance and execution in a growing organization.