Director - Information Technology at Jumeirah Marsa Al Arab

About Jumeirah

Jumeirah is a globally recognized leader in luxury hospitality and part of Dubai Holding, managing 29 properties across 11 countries throughout the Middle East, Europe, and Asia. Since its landmark opening of the Burj Al Arab in 1999, Jumeirah has been renowned for its luxury beachfront resorts, city hotels, and exclusive residences, offering warm, hospitable service and exceptional guest experiences worldwide.

About Jumeirah Marsa Al Arab

Positioned on a peninsula at the heart of Dubai's most prestigious private beach, Jumeirah Marsa Al Arab is a stunning new luxury destination featuring a resort, exclusive residences, an 82-berth superyacht marina, a cutting-edge spa and fitness centre, and an array of curated dining options. Its superyacht-inspired avant-garde design complements the architectural trio of Jumeirah Beach Hotel and Burj Al Arab.

Role Responsibilities

• Create and implement the IT strategy for the business unit aligned with group IT objectives, upholding governance, service level agreements, and quality benchmarks.
• Collaborate closely with Group IT to deploy hotel systems, operational technologies, and enterprise architecture projects aimed at innovation and operational efficiency.
• Ensure IT infrastructure and systems are secure, scalable, reliable, and continuously enhanced to support business operations and growth plans.
• Serve as the primary contact with Group IT for business requirements, escalation management, and swift resolution of critical IT challenges.
• Oversee prompt and effective IT support for employees and guests, maintaining high service levels, business continuity, and user satisfaction.
• Lead and nurture the IT team through coaching, performance management, and career development, while providing strategic IT leadership within the business unit.

Candidate Profile

• Possess a Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• Hold a Microsoft Certified Professional (MCP) or an equivalent certification.
• A Master's degree in IT, Computer Science, or related fields is desirable.
• Bring over 10 years of experience in IT leadership roles.
• Experience within the hospitality sector or leading blue-chip companies is preferred.
• Expert knowledge in IT infrastructure, system management, and support operations.

Employee Benefits

• An inclusive and supportive workplace where employees feel valued and encouraged.
• Access to continuous learning and professional advancement programs with clear career progression.
• Opportunities for internal transfers within a globally connected network.
• Exclusive discounts on food, beverage, and hotel stays across the global portfolio.
• Comprehensive health insurance and life coverage benefits.
• Paid annual leave entitlements in line with company policies.
• Performance-based incentive programs for leadership roles.
• Competitive, tax-free salary paid in UAE Dirhams (AED).