Guest Relations Executive at Jumeirah Marsa Al Arab, Dubai

About Jumeirah

Jumeirah is a premier global luxury hospitality group operating 29 properties across 11 countries in the Middle East, Europe, and Asia. Since launching the iconic Jumeirah Burj Al Arab in 1999, the brand has become synonymous with exceptional beachfront resorts, prestigious city hotels, and exclusive residences noted for their warm, personalized service and unique guest experiences.

About Jumeirah Marsa Al Arab

Located on a peninsula in Dubai's most private beach area, Jumeirah Marsa Al Arab is the latest luxury lifestyle resort, featuring a resort, luxury residences, a superyacht marina with 82 berths, advanced spa and fitness facilities, and numerous curated dining venues. Its avant-garde yacht-inspired design complements the Jumeirah Beach Hotel and the Burj Al Arab, completing the city's nautical-themed hospitality offerings.

Role Overview

The Guest Relations Executive plays a key role in delivering exceptional guest experiences through personalized interaction and efficient service support.

• Welcome guests warmly at arrival, assist with check-in, provide orientation, and answer general questions.
• Efficiently manage guest requests by coordinating timely responses and liaising with relevant departments.
• Maintain extensive knowledge of hotel facilities, services, and local attractions to offer informed recommendations.
• Create and update guest profiles, documenting preferences and special requests to enhance personalized service.
• Support coordination of VIP services and special arrangements under senior team supervision.
• Adhere strictly to standard operating procedures (SOPs), grooming standards, and health and safety regulations.

Candidate Profile

• Secondary education or High School Diploma required.
• Diploma or degree in Hospitality is preferred.
• Possess 1 to 2 years of experience in guest-facing or customer service roles, ideally within luxury hospitality.

Benefits and Work Environment

• Inclusive and supportive workplace culture fostering colleague empowerment and growth.
• Access to professional learning and clear career advancement pathways.
• Opportunity for global internal mobility within the Jumeirah network.
• Employee discounts on dining, beverages, and hotel stays worldwide.
• Extensive healthcare coverage including life insurance.
• Paid annual leave entitlement ensuring work-life balance.
• Performance-based incentive programs.
• Competitive, tax-free salary disbursed in UAE Dirhams.