Director, Experience Management & Governance

Role overview

This is a senior leadership opportunity for a Canada-based professional to guide experience management and governance work within a complex, regulated environment. The role blends enterprise program leadership, governance design, risk oversight, and continuous improvement. It requires close partnership with executive stakeholders, business teams, and external regulators to build frameworks that improve control quality, operational resilience, and decision-making.

The position is especially well suited to an experienced leader who is comfortable working through ambiguity, driving major transformation efforts, and strengthening first-line governance across multiple business areas.

Core accountabilities

• Own the creation, rollout, and ongoing oversight of first-line governance, risk, and compliance programs across complex business units.
• Serve as a go-to expert on regulatory obligations, internal control design, and enterprise risk management practices.
• Direct large strategic initiatives so they stay aligned with business priorities, risk tolerance, and governance expectations.
• Work with senior leaders to interpret regulatory updates and convert them into practical business actions and control enhancements.
• Track program performance, identify weaknesses, and recommend improvements that strengthen control environments and operational durability.
• Represent the organization in governance meetings, risk committees, and regulator-facing discussions when needed.
• Lead change efforts, including readiness activities, stakeholder communication, implementation planning, and long-term adoption.
• Create, update, and improve policies, procedures, and training materials that reinforce compliance awareness and risk culture.
• Provide oversight and quality checks for audits, regulatory reviews, and internal or external examinations.
• Align stakeholders across multiple business units to ensure consistent application of governance frameworks.
• Review complex data and risk information to deliver strategic insights and recommendations to senior leadership.
• Build a stronger risk-conscious culture through coaching, communication, and visible leadership support.

Requirements

• At least 9 years of relevant experience in governance, risk management, compliance, or program leadership.
• A post-secondary degree in a related discipline, or an equivalent mix of education and professional experience.
• Advanced program management capability with a track record of leading large, complex initiatives.
• Solid knowledge of regulatory frameworks, operational risk, AML, and compliance obligations.
• Demonstrated ability to act as a subject matter expert in internal controls and enterprise risk systems.
• Strong analytical thinking, problem-solving ability, and data-informed judgment.
• Excellent stakeholder management and influence skills with senior leaders and cross-functional partners.
• Clear communication skills, including the ability to explain complicated regulatory topics in simpler terms.
• Comfort working in changing, unclear, and fast-evolving environments.
• Proven collaboration experience in large, matrixed organizations.
• Background in change management, policy creation, and operational governance structures.

Compensation and benefits

• Base pay is stated at CAD 105,000 to CAD 182,900, depending on experience and location.
• Performance incentives and discretionary bonuses may be available where applicable.
• Coverage includes health, dental, vision, life, and accident insurance.
• Retirement savings and pension plan options are offered.
• Support is available for tuition reimbursement and ongoing learning.
• Flexible work arrangements include remote options within Canada.
• Employees can access leadership development, coaching, and growth opportunities.
• The workplace is described as inclusive, diverse, and collaborative, with a long-term growth focus.
• Additional support programs are available for wellness and professional development.

Application and hiring process

This role is posted on behalf of a partner employer, which handles all applications and subsequent hiring steps. Applications are reviewed through an AI-assisted matching process to identify candidates who best fit the role’s main requirements, after which the shortlist is passed to the hiring company. Interviews, assessments, and final hiring decisions are managed directly by the employer’s internal team.

Data privacy and AI notice

By applying, you acknowledge that your personal data may be processed to evaluate your candidacy and shared with the employer as part of the hiring process, under applicable data protection laws. The recruitment process may use AI tools to help review applications, analyze resumes, assess responses, and flag potential inconsistencies or verification signals. These tools support recruiters but do not replace human judgment. Final decisions are made by people, and you may request more information about how your data is processed.