Account Manager - Digital Marketing Agency

Role Overview

This role is with a partner company seeking an Account Manager based in Ireland who specializes in digital marketing. The Account Manager will oversee a portfolio of small business clients, ensuring robust client relationships, smooth project execution, and enduring client satisfaction. Acting as the liaison between clients and internal marketing teams, with a special focus on SEO and website performance, you will translate data insights into impactful business results and support strategies for client retention and expansion.

Key Responsibilities

• Manage about 40-60 small business client accounts, serving as the primary contact and trusted advisor.
• Develop and maintain strong client relationships through outstanding communication and customer service.
• Conduct regular client meetings, preparing agendas, sharing performance reports, and coordinating priorities and next steps.
• Interpret digital marketing results into understandable business impacts tailored for clients.
• Facilitate client requests and work closely with SEO and Paid Media specialists to deliver projects successfully.
• Document meeting outcomes, create actionable items and follow-up recommendations.
• Track client performance indicators, spotting areas for growth and improvement.
• Keep up to date on SEO trends, digital marketing advancements, and best practices.
• Partner with internal teams to bolster client retention and account growth initiatives.
• Ensure timely, accurate completion of projects, deliverables, and client requests.
• Organize client and project documentation within company systems.

Candidate Requirements

• 1 to 2 years of experience in digital marketing, account management, customer success, or a comparable role.
• Preferably have worked before in a digital marketing agency setting.
• Solid understanding of SEO principles, digital marketing channels, and metrics for performance measurement.
• Proven ability to juggle multiple client accounts and priorities effectively.
• Excellent spoken and written English communication.
• Confidence in leading client meetings, presenting performance data, and providing strategic recommendations.
• Strong organizational skills and attention to detail with solid project management capabilities.
• Experience managing cross-functional teams and several projects simultaneously.
• Familiarity with customer retention strategies, relationship management, and driving account growth.
• Willingness and capability to learn and implement new technologies, including AI tools and digital marketing platforms.
• A customer-centric approach with excellent interpersonal skills.
• Proactive, accountable, and solution-driven mindset.
• Adaptable under pressure, with effective prioritization skills in fast-paced environments.
• Exposure to tools such as ClickUp, Asana, Monday.com, Google Analytics, Google Search Console, Google Business Profile, Slack, Google Meet, and Google Workspace is a plus.

Benefits and Perks

• Work fully remotely with flexible arrangements emphasizing performance and client outcomes.
• Competitive monthly salary between $1800 and $2300.
• Opportunity to engage with a diverse client base of small businesses.
• Gain experience in digital marketing strategy, SEO, and customer success management.
• Career advancement prospects within the digital marketing sector.
• Develop expertise in contemporary marketing technologies and AI tools.
• Enjoy a collaborative, supportive, and inclusive team culture.

Additional Information

This vacancy is facilitated by an AI-powered application matching system that shortlists candidates based on alignment with core job criteria. The hiring company manages subsequent hiring stages. Data privacy is respected according to applicable laws, including GDPR, with transparent data processing notices. AI assists recruitment but does not replace human decision-making.