- Experience
- 5–8 yrs
- Salary
- USD 122,366 – USD 178,767 / year
- Openings
- 1
- Posted
- 1 hour ago
- Work mode
- In office
- Resume
- Required to apply
Job description
About R1 RCM
R1 RCM specializes in technology-enabled solutions designed to enhance patient experiences and improve financial outcomes for hospitals, health systems, and medical groups. Their unique approach leverages a skilled global revenue cycle workforce and advanced technology, including analytics, artificial intelligence, intelligent automation, and workflow orchestration.
Role Overview
As the Director of Customer Onboarding, you will oversee and track the entire onboarding process for customers, managing critical milestones, deliverables, and deadlines. The position requires risk mitigation, developing detailed operational insight into R1's business model, and acting as a strategic partner to customer executive teams. Success in this role entails sharing best practices, optimizing performance, and guiding transformational initiatives.
Primary Responsibilities
- Contribute as a strategic thought leader to R1’s overall strategy, providing expertise, sharing best practices, and driving transformational efforts.
- Facilitate alignment across multiple functions within R1 and customer organizations to ensure cohesive operations.
- Collaborate closely with Customer Executive teams to synchronize operational goals.
- Ensure delivery of highly satisfied customer executives, such as CFOs, CEOs, and Executive Sponsors, building strong references.
- Be prepared to travel up to 25% of the time to meet business needs.
Required Qualifications and Skills
- 5 to 8 years of management experience, ideally in project management, performance improvement, consulting, or related areas.
- 2 to 4 years of functional experience with Backend revenue cycle operations including Billing, Claims, Denials, Follow Up, and Cash Posting.
- Proficiency with Microsoft Office suite: PowerPoint, Visio, Excel, and Word.
- Excellent communication skills across all organizational levels.
- Strong troubleshooting and problem-solving capabilities.
- Ability to juggle multiple projects, customers, tasks, and expectations concurrently.
- Commitment to ensuring customer satisfaction through timely follow-up, responsiveness, and clear communication.
Compensation and Benefits
This U.S.-based role offers a base annual salary range from $122,366 to $178,767, dependent on role level, location, experience, and education. In addition, this position participates in an annual bonus program with a target of 20% of base pay.
Culture and Equal Opportunity
At R1 RCM, employees are encouraged to learn continuously, collaborate extensively, and pursue career growth. The company takes pride in making a meaningful impact in communities and offers a competitive benefits package. R1 RCM is committed to equal employment opportunity and maintains a workplace free of discrimination and harassment based on legally protected characteristics. Reasonable accommodations are available for applicants with disabilities upon request.
Additional Information
The role requires up to 25% travel. Applicants located in California have specific privacy rights. For assistance with the application process due to disability, contact the company at 312-496-7709.