Director, Americas Field & Partner Operations

About Rithum

Rithum is a leading commerce network trusted worldwide, facilitating seamless collaboration between brands, suppliers, and retailers. Our platform empowers over 40,000 companies across hundreds of channels to enhance e-commerce growth, optimize multichannel operations, increase product range, and improve profit margins, with an annual GMV exceeding $50 billion.

Role Overview

The Director of Americas & Partner Operations is responsible for executing Rithum's global Go-to-Market strategy within the Americas region and Global Partner & Alliance organization. This strategic role partners closely with Regional Sales Leadership, driving alignment, enforcing operational discipline, and ensuring performance consistency against regional goals. Collaborating with Global Revenue Operations, the Director designs scalable sales operation processes to boost efficiency.

Key Responsibilities

• Participate as a core member of the GTM leadership team, providing data-driven strategy guidance for the Global Partner & Alliance group and Americas region.
• Manage operational frameworks, processes, and reporting systems to evaluate partner performance and expand alliance activities regionally and globally.
• Act as a cross-functional liaison among sales, marketing, and client service teams to align and optimize GTM strategies and processes.
• Assist Regional Management with pricing, deal structuring, and represent sales leadership in deal and forecast discussions as needed.
• Support incentive planning and administration per directives from Global Process and Compensation teams.
• Deliver comprehensive sales operations support including reporting, territory and capacity planning, account and opportunity management, and engagement rules.
• Collaborate with sales leaders on forecast management to ensure predictable business growth and timely leadership updates on pipeline and KPIs.
• Analyze sales performance metrics to generate actionable insights that optimize resource allocation and decision-making.
• Work with cross-functional teams on new product launches, sales programs, and regional initiatives.
• Build strong partnerships with Finance and other operational teams to ensure alignment and shared understanding.
• Ensure synchronization of sales and marketing activities to meet common objectives efficiently.
• Utilize CRM and business intelligence data to identify trends, opportunities, and advise on strategic decisions regionally.
• Champion sales technology adoption and CRM data integrity to maintain compliance and accurate reporting.
• Facilitate the rollout of new processes, tools, and changes across the region, promoting clear communication and adoption among teams.

Qualifications

• Minimum of 10 years in SaaS industry roles related to Revenue or Sales Operations, Sales Support, or client-facing positions, with direct Sales Leadership collaboration.
• Proficiency in Excel for modeling purposes.
• Strong verbal and written communication skills.
• Experience leveraging AI tools (e.g., ChatGPT, Copilot, Claude) to enhance communication, data analysis, prompt engineering, and documentation.
• Preferred: MBA or equivalent advanced degree in a related field.

Additional Information

Travel requirement is up to 10%. Responsibilities may evolve at any time. Rithum fosters an inclusive workplace valuing risk-taking, collaboration, and curiosity.

Compensation and Benefits

The position offers a base annual salary ranging between $155,000 and $235,000, dependent on location, expertise, and experience. An additional discretionary bonus approximates 15% of the base salary. Comprehensive benefits include medical, dental, vision plans, 401(k) match, extensive paid time off, caregiver leave, various insurance plans, wellness resources, remote work stipend, career development, and charitable contribution matching.

Diversity and Accommodation

Rithum is an equal opportunity employer committed to fostering a respectful, inclusive environment free of discrimination. Reasonable accommodations are available for qualified applicants throughout the hiring process.