Direct To Consumer Partner Support - Mersey / Cheshire / North Wales

About the Role

Join Nestlé Professional’s Channel Sales & Coffee Operations (CS&CO) team, specializing in Out of Home beverage solutions with brands like STARBUCKS, NESCAFÉ, and SEATTLE’S BEST COFFEE. This full-time, field-based position is ideally located around Chester, covering the Merseyside, Cheshire, and North Wales regions. The role focuses on supporting Direct To Consumer (D2C) coffee operations, ensuring top-notch in-store execution and driving coffee solutions growth.

Key Responsibilities

• Maintain optimal working condition of Nestlé Professional D2C coffee machines, minimizing downtime.
• Accurately manage and verify stock counts at all customer locations; monitor discrepancies, analyze trends, and initiate timely corrective actions.
• Ensure brand standards are consistently delivered across all D2C sites; respond to audit results, customer feedback, and performance gaps.
• Coach on proper machine cleaning routines; monitor adherence and intervene as needed. Support machine uptime through basic troubleshooting and escalation.
• Accurately report field activities using Project MORE systems; utilize data analysis to identify trends and areas for improvement.
• Collaborate effectively with internal teams and external partners impacting performance delivery.

Candidate Profile

• Proven success in sales support or operations roles with strong interpersonal and communication aptitude.
• Highly organized, self-motivated with a positive mindset.
• Skilled at building and maintaining relationships with both internal and external stakeholders.
• Experience working cross-functionally and managing relationships with senior stakeholders.
• Comfortable working independently and handling ambiguous situations while contributing to team efforts.
• Capability to deliver and sustain consistent performance through others.
• Strong presentation skills with the ability to influence and persuade audiences.
• Effective problem-solving and planning skills; ability to manage fluctuating workloads under pressure.
• Must hold a valid UK driving license and be willing to travel to client locations across the assigned regions.

Compensation and Benefits

• Annual salary approximately £31,000, adjusted based on experience.
• Company-provided car based on business needs.
• Potential for discretionary annual bonus.
• Generous pension scheme.
• 25 days of annual leave pro rata plus 12 flexible days.
• Two paid volunteering days.
• Commitment to personal development and career growth.

Additional Information

This is a permanent, full-time position based in the field with potential flexibility regarding work arrangements — discussions on individual flexible working requirements are encouraged. Candidates should apply promptly as applications may close early due to volume.

Nestlé upholds strong values including respect, diversity, equity, and inclusion, supporting a welcoming environment for individuals of all backgrounds and identities. Accommodations are available throughout the recruitment process to ensure equitable participation.