Direct To Consumer Coffee Operations Support - South West of England

About the Role

This opportunity is with Nestlé Professional's Channel Sales & Coffee Operations (CS&CO) team, situated in the South West of England, ideally based from Bristol or the Reading area. This role supports the direct-to-consumer (D2C) segment, focusing on delivering high-quality coffee solutions across various customer sites. CS&CO operates in the out-of-home beverage market offering brands like STARBUCKS, NESCAFÉ, and SEATTLE'S BEST COFFEE with a mission to accelerate profitable growth for Nestlé by enhancing the customer experience.

Key Responsibilities

• Maintain operational readiness of Nestlé Professional D2C coffee machines with minimal downtime.
• Ensure precise and compliant stock counts at customer locations, analyze discrepancies, identify trends, and drive corrective measures promptly.
• Consistently uphold Nestlé Professional brand standards across all D2C sites by addressing audit results, feedback, and execution deficiencies.
• Coach customers on proper cleaning procedures, monitor non-compliance, provide support for machine uptime through basic troubleshooting, and escalate issues effectively.
• Accurately report all field activities using Project MORE systems and utilize data insights to identify improvement opportunities.
• Collaborate with internal teams and external partners influencing operational performance.

Candidate Profile

• Proven experience in sales support or operations roles with excellent communication and interpersonal skills.
• Strong organizational capabilities, motivation, and a positive approach to work.
• Ability to cultivate and sustain productive relationships with internal and external stakeholders.
• Experience participating in cross-functional teams and managing senior-level relationships.
• Confident working both autonomously and collaboratively in ambiguous or changing environments.
• Skilled in guiding others to achieve consistent performance and targets.
• Effective presenter with strong influencing and persuasion skills.
• Competent in problem solving and planning, capable of handling varying workloads under pressure.

Benefits and Additional Information

• Starting salary of £31,000, based on experience.
• Business needs car provided.
• Potential discretionary annual bonus scheme.
• Generous pension plan.
• Annual leave of 25 days plus 12 flexible days (pro rata).
• Two paid days for volunteering activities.
• Focus on personal development and career growth.
• Flexible working arrangements can be discussed to accommodate individual needs.

Equal Opportunity and Inclusion

Nestlé embraces diversity and inclusion, encouraging applications from all backgrounds including various gender identities, ethnicities, disabilities, parents, carers, and LGBT+ individuals. Assistance is available to ensure full participation throughout the recruitment process. The company is committed to race, disability, and gender equality initiatives and fosters an inclusive workplace culture.

Application Details

The application deadline is 29 July 2026. Early applications are recommended as hiring decisions might be made prior to this date.