Digital Business Partner

Role overview

Qatar Airways is hiring a Digital Business Partner for Hamad International Airport in Doha, Qatar. This position sits within the Corporate & Commercial job family and acts as the main link between the assigned MATAR business areas and MATAR IT. The role is focused on aligning technology priorities with business objectives, strengthening partnership-driven collaboration, increasing the value generated from IT investment, and converting business needs into workable digital solutions and services.

Core responsibilities

• Turn business demand, opportunities, constraints, and risks into well-structured requirements and priorities to support governance, portfolio planning, and investment decisions.
• Build and maintain a strong understanding of the assigned business area by staying close to processes, services, challenges, and opportunities, so that advice and recommendations remain practical and useful.
• Spot and encourage innovation, digital transformation, and data-driven improvement ideas that can raise service quality, operational efficiency, resilience, and customer experience.
• Work with business and IT stakeholders to develop and keep updated the technology roadmap, capability plans, strategy, and improvement priorities, ensuring digital initiatives stay aligned with operational and strategic goals.
• Contribute to defining business requirements for AI product development within the assigned domain.
• Help resolve conflicting requirements, priorities, and stakeholder expectations through communication, escalation, and negotiation so that decisions stay balanced and business and IT remain aligned.
• Participate in regular service reviews, stakeholder meetings, and feedback sessions to improve service performance, stakeholder satisfaction, and action closure.
• Support demand planning, annual planning, budget inputs, and supplier-related discussions through portfolio analysis and stakeholder engagement.
• Track continuous service improvement actions and business value outcomes through performance review and benefit monitoring.

Requirements

• Airport experience is required.
• A high school qualification, vocational qualification, diploma, or an equivalent credential with at least 7 years of relevant experience is accepted.
• A bachelor’s degree or equivalent with at least 6 years of relevant experience is accepted.
• Relevant experience should be in IT business partnering, service delivery, demand management, business analysis, project delivery, or a similar digital/technology setting.
• Experience supporting projects, service enhancements, change initiatives, or digital transformation work within a structured delivery and governance environment is expected.
• Strong command of English is mandatory.
• Good understanding of change management, process improvement, and the use of digital tools and data to improve service effectiveness and business results is needed.
• Working knowledge of IT service management principles, service lifecycle processes, and performance measurement concepts is preferred, ideally aligned with recognized good-practice frameworks.

Additional information

Reference number: 2600008J

Location: Qatar-Doha

Closing date: 2026-06-26

Job family: Corporate & Commercial

Who this role is for

This role is suited to professionals who can bridge business and technology, influence stakeholders, support planning and prioritization, and contribute to digital improvement in an airport environment.