Desktop Support Officer

Role overview

Centorrino Technologies is looking for a customer-focused Desktop Support Officer to provide high-quality onsite technical assistance in Sydney. This is a full-time position based at the customer’s site and also at CT’s Sydney office. The role involves supporting a wide range of technology in a collaborative environment that values service, improvement, and innovation.

The position suits someone who enjoys helping people, communicates clearly, and brings a positive approach to solving day-to-day technology issues. You will work with a mix of Macs, PCs, tablets, server systems, network equipment, and voice platforms, while specialist teams handle much of the backend server and networking work.

Responsibilities

• Keep the customer’s daily technology operations running smoothly.
• Build strong, friendly relationships with end users.
• Work with teammates to identify processes that can be improved or made more efficient.
• Gather feedback on your support and use it to improve service quality.
• Spot issues or requests that do not yet have a defined process and help create and implement one.
• Maintain accurate and current documentation and procedures.
• Take ownership of everyday technical problems and coordinate with external third-party providers when needed.
• Collaborate across other internal teams to achieve the best outcome for the customer.

Requirements

• Strong commitment to customer service and a genuine interest in helping people resolve technology issues.
• Comfort working with computers and other devices, and a willingness to troubleshoot technology for others.
• Interest in technology and openness to learning new tools, systems, and concepts.
• Clear and calm communication when diagnosing and explaining technical problems.
• Positive, proactive attitude with a history of supporting others through technical challenges.
• Excellent spoken and written communication skills for dealing with a variety of stakeholders.
• Flexibility to work outside standard hours or adjust schedules when unusual situations arise.
• Valid Vulnerable People / Working with Children Check (WWCC) and Police Check.

Benefits

• Access to extensive training and development opportunities to support ongoing career growth.
• Discounts and employee benefits designed to help you get more value from your pay.
• Choice of IT equipment and access to cost-price technology for personal use.
• Team events that celebrate achievements and encourage connection beyond work.

About Centorrino Technologies

Centorrino Technologies is a growing technology community known for its strong culture and recognition as one of Australia’s Best Places to Work in the Medium Size category for 2025, with an eNPS score of 68. The company focuses on innovation, inclusivity, and creating an environment where people can thrive and contribute their ideas.

Additional information

The company values diversity and encourages applications from people with different backgrounds and perspectives. The role is onsite in Sydney and may occasionally require longer hours or schedule changes to handle exceptional circumstances.