Deputy Managing Director, Operations (Hospitality)

Position Overview

Reporting directly to the Managing Director, the Deputy Managing Director of Operations will spearhead the strategic planning and day-to-day management of the hospitality division. This leadership role focuses on achieving operational excellence, optimizing commercial results, elevating guest satisfaction, and ensuring flawless execution across all areas of hospitality operations.

Key Responsibilities

• Lead the comprehensive hospitality operations ensuring high standards in service quality and strong commercial outcomes.
• Drive business outcomes through meticulous planning, budgeting, controlling costs, and maximizing operational efficiencies.
• Provide guidance and support to the Head of Culinary to develop distinctive dining experiences, oversee food and beverage service, and foster culinary innovation.
• Manage the Head of Programmes in designing and delivering hospitality programs, events, and guest engagements that strengthen brand reputation and customer loyalty.
• Set, track, and improve upon operational KPIs, continuously seeking opportunities for business process enhancements.
• Collaborate with internal teams and external partners to support expansion initiatives, launch new projects, and advance strategic goals.
• Ensure all operations comply with relevant governance standards, legal regulations, and health and safety requirements.
• Build and nurture a top-tier operations leadership team to drive performance and growth.

Required Qualifications and Experience

• A degree in Hospitality Management, Business Administration, or a similar field.
• Over 15 years of proven leadership experience within hospitality sectors such as integrated resorts, lifestyle destinations, or sizable service operations.
• Extensive experience managing diverse operational areas, including Food & Beverage, Culinary Services, Guest Experience, and Program Management.
• Strong business insight with expertise in Profit & Loss management, budgeting, and operational efficiency.
• Proficient in leading senior cross-functional teams and facilitating large-scale organizational change.
• Excellent skills in stakeholder management, communication, and leadership.