Deputy General Manager

Role overview

A leading four-star hotel in Galway City is seeking a Deputy General Manager to join its senior leadership team. This full-time permanent position reports to the General Manager and is focused on ensuring smooth day-to-day hotel operations through close collaboration with experienced Heads of Department.

The successful candidate will be a commercially minded, people-focused leader who can uphold operational standards, lift team performance, and create excellent guest experiences across the property. Strong hotel operations expertise, proven leadership, and the ability to build a positive, collaborative culture in a busy environment are essential.

What’s on offer

• Annual salary between €70,000 and €80,000
• Performance bonus of up to 10%
• Accommodation support available
• Complimentary meals during working hours
• Uniform and dry-cleaning support provided
• Complimentary parking in the city centre
• Reduced rates for accommodation and dining across a major Irish hotel group
• Employee wellness benefit after qualifying service
• Extra annual leave after qualifying service
• Leadership development and progression opportunities
• Employee Assistance Programme
• Tax Saver and Bike to Work schemes
• Recognition programmes, wellness activities, social events, and staff celebrations

Key responsibilities

• Support the General Manager and step in as needed for the overall running of the hotel
• Lead, coach, and guide Heads of Department across all operational functions
• Promote a workplace culture built on accountability, teamwork, and continuous improvement
• Make sure guest service standards are consistently delivered at a high level
• Review and interpret departmental and hotel-wide financial performance
• Help deliver revenue growth, profitability targets, and strong cost control
• Drive staff development, succession planning, and engagement initiatives
• Ensure compliance with health and safety, fire safety, food safety, and all legal obligations
• Maintain strong operational standards, policies, and procedures throughout the hotel
• Work with senior leaders to identify efficiency gains and support business growth

Requirements

• At least 3–4 years of experience in a Deputy General Manager, Operations Manager, Hotel Manager, or similar senior hospitality leadership role
• Solid working knowledge of all hotel departments
• Demonstrated ability to lead and develop management teams
• Commercial awareness with experience in budgets, forecasting, and financial analysis
• Strong communication, leadership, and stakeholder management skills
• Ability to perform effectively in a large, high-volume hospitality setting
• Experience in a city-centre hotel, conference hotel, or events-led property is desirable
• Strong Food & Beverage operational background is desirable
• Third-level qualification in Hospitality Management, Business, or a related field is desirable
• Open, inclusive, and collaborative leadership approach
• Strong people management and coaching ability
• High standards of professionalism, integrity, and accountability
• Ability to build effective working relationships across departments
• Passion for hospitality, guest experience, and team development

Additional information

Location: Galway City, County Galway, Ireland

Employment type: Full-time, permanent

Reports to: General Manager

Salary: €70,000–€80,000 per year plus a performance-related bonus of up to 10%

Support and benefits: Accommodation support, meals on duty, uniform support, dry-cleaning service, parking, discounts, wellness and leave benefits, development opportunities, assistance programmes, transport schemes, and team engagement activities.