Department Manager - & Other Stories, Dublin

Overview

As the Department Manager at & Other Stories in Dublin, you will play a pivotal role in crafting exceptional customer experiences beyond expectations. Leading a committed and dynamic team, you will foster an environment that is inviting, inspiring, and performance-driven, ensuring every customer interaction is personalized, authentic, and memorable. Your leadership and operational oversight will be essential in bringing the brand to life on the sales floor.

Key Responsibilities

• Provide outstanding customer service by sharing expert styling guidance, demonstrating deep product knowledge, and creating engaging store experiences.
• Evaluate sales data and collaborate closely with the Store Manager to enhance departmental results.
• Lead, motivate, and manage a team of Sales Advisors to consistently meet service and visual presentation standards.
• Assist with recruitment, onboarding, and the continuous training of new team members.
• Identify promising talent and contribute to career development plans to support team growth.
• Manage daily store operations ensuring efficiency aligned with brand expectations.
• Serve as a brand ambassador, delivering the highest quality experience for customers at all times.
• Assume Store Manager responsibilities as required to ensure stable leadership and sustained performance.

Qualifications and Skills

• Solid understanding of retail store operations and standards, preferably with experience in fashion retail.
• Customer-centric mentality with a genuine passion for engaging and prioritizing customer satisfaction.
• Strong enthusiasm for the products and the ability to share this passion with customers.
• Willingness to learn, accept feedback, and proactively pursue development opportunities.
• Excellent communication abilities, delivering clear, confident, and empathetic messaging to both customers and team members.
• Adaptability to changing priorities and customer demands, demonstrating flexibility in work hours including evenings, weekends, and holidays.
• Preferred but not essential: proven team leadership skills in fast-moving environments and ability to interpret retail KPIs for performance improvement.

Additional Information

This full-time role entails a 39-hour workweek at the Dublin & Other Stories location. Candidates should apply promptly with an English CV.

Benefits

• Competitive benefits package with broad opportunities for personal and professional growth.
• All employees enjoy a 25% discount across all H&M Group brands available in-store and online.
• Participation in the H&M Incentive Program (HIP) to reward contributions and achievements.

Inclusion and Diversity

H&M Group is committed to cultivating a diverse, inclusive, and equitable workplace. We value varied backgrounds and perspectives that foster innovation and positive relationships with colleagues and customers globally. Diversity in all forms is actively considered throughout our hiring processes.

About the Company

Established in 2013, & Other Stories presents a carefully selected collection of footwear, handbags, accessories, beauty products, and ready-to-wear apparel – all harmonizing to create complete style solutions.