Delivery Driver / Retail Shift Leader

Overview

Canna Cabana is looking for a dependable and customer-oriented Delivery Driver / Retail Shift Leader to work in Okotoks, Calgary, Alberta. This hybrid role combines in-store retail leadership with local cannabis delivery, and it is suited to someone who values compliance, safety, and strong service. Candidates must include their postal code in the application, as submissions without one will not be reviewed.

The position is a full-time, permanent onsite role. Responsibilities are split between supporting store operations and completing cannabis deliveries in the community.

Retail Shift Leader Responsibilities

• Support store leadership in running day-to-day store activities.
• Take charge of the store’s duties when the Store Manager or Assistant Store Manager is not available.
• Help manage team performance during the shift and address customer service issues as they come up.
• Guide, direct, and support store associates as needed.
• Maintain store presentation and operating standards throughout the shift.
• Act as the main example of sales and customer service excellence when senior management is absent.
• Welcome customers and provide service that sets the standard for the team.
• Ensure staff follow company rules and all applicable laws and regulations.
• Resolve customer complaints and escalate matters when appropriate.
• Make sure health, safety, and security requirements are followed and standards are met.
• Work toward sales goals and store KPI targets.
• Keep the team focused on sales performance during the shift.
• Support inventory control and take responsibility for inventory-related processes while on shift.

Cannabis Delivery Driver Responsibilities

• Complete cannabis deliveries safely and on time, aiming to reach customers within 45 minutes of order placement.
• Keep the delivery vehicle clean and organized.
• Check customer identification before completing each delivery.
• Follow assigned delivery routes, transportation rules, and safety procedures.
• Use delivery apps and stay in contact with customers when needed.
• Handle cash floats and accept payment where required.
• Carry out other related duties as assigned.

Requirements

• High school completion plus college, CEGEP, vocational, or technical training is required.
• A valid driver’s licence and strong, safe driving ability are essential.
• At least 2 years of retail work experience is required; experience in the cannabis industry is preferred.
• A valid SellSafe certification for Alberta cannabis retail is mandatory.
• A recent clean driving abstract is required, with no violations in the last 3 years and no major violations at any time.
• 3 years of verifiable driving experience is preferred for insurance eligibility.
• Defensive driving training is an advantage.
• Valid First Aid certification is an asset.
• A working smartphone with data plan and charger is required.
• Strong verbal and written communication skills are needed.
• Knowledge of local streets, neighborhoods, and delivery routes is important.
• The role requires dependability, responsibility, and a high level of reliability.
• Flexible availability, including evenings and weekends, is necessary.
• Strong customer service and problem-solving skills are required.
• A sales- and service-driven approach is expected.
• Ability to stay effective in a fast-paced, high-pressure environment is important.
• Excellent organization, prioritization, multitasking, and time-management skills are needed.
• Strong integrity, work ethic, and a professional, mature manner under pressure are required.
• Willingness to be on call during 6 to 10-hour shifts is required.
• Ability to work independently and collaboratively is necessary.
• Comfort working in a diverse environment with strong interpersonal skills is important.
• Proficiency with Microsoft Office is required.
• Strong teamwork, diplomacy, and communication across all organizational levels are expected.
• A solid understanding of health and safety legislation is needed.
• A professional, responsive, and positive attitude is essential.
• Final candidates must meet commercial vehicle insurance eligibility requirements and be insurable under the company’s driver policy.

Perks

• Opportunity to join a growing cannabis company with strong brand potential.
• Room for professional growth, learning, and hands-on experience.
• Unlimited bonus earning potential.

Additional Information

The role may include duties beyond those listed here, as the posting is meant to summarize the main responsibilities and qualifications used to assess the position. Only shortlisted candidates will be contacted.

SellSafe certification is required for anyone working in an Alberta cannabis store. Candidates must ensure they hold the proper certification before applying.

Canna Cabana is part of High Tide Inc., a major cannabis retail and consumer goods company with operations across Canada and internationally. The company highlights its retail network, technology platforms, accessories businesses, CBD operations, wholesale distribution, and licensing partnerships, along with recognition for growth and market performance.