Czech-Speaking Reservations Agent for Airbnb

Role Overview

This opportunity is for a Czech-speaking reservations specialist to join a client team in Athens, Greece. The role focuses on supporting Airbnb guests and hosts through reservations-related service, helping with booking questions, changes, cancellations, and platform guidance while delivering a high standard of customer care.

About the Hiring Company

Mercier Consultancy Group is described as an international recruitment and business process outsourcing company with experience placing multilingual candidates across Europe. The company highlights end-to-end candidate support, relocation assistance, and a tailored recruitment experience.

What You Will Do

• Respond to incoming and outgoing contacts from Czech-speaking Airbnb users through phone, email, and live chat in a courteous and timely way.
• Support customers with reservation questions, booking amendments, cancellations, and general use of the platform.
• Address complaints and route more complicated issues to the right team for resolution.
• Share clear, accurate information on Airbnb rules, processes, and services with Czech-speaking customers.
• Keep detailed records of customer conversations and case updates in the CRM system.
• Work with other teams to spot repeated issues and help improve service quality.
• Work toward personal and team targets such as customer satisfaction, response speed, and first-contact resolution.
• Stay updated on platform changes, promotions, and policy updates so support remains current and reliable.

Requirements

• Fluency in Czech, both spoken and written, is required.
• English proficiency is needed for day-to-day communication in an international workplace.
• A valid EU passport or other documents allowing legal work in the European Union is mandatory.
• Prior experience in customer service, reservations, hospitality, or a similar area is an advantage.
• Strong communication and people skills, with the ability to handle issues calmly and empathetically.
• Comfort with a fast-moving, goal-oriented work environment.
• Basic computer skills and confidence using CRM tools and digital communication platforms.

Benefits and Perks

• Attractive monthly compensation based on experience and skill level.
• Paid training from the start so you can settle into the role with confidence.
• Health insurance coverage.
• A fully funded relocation package that includes a return flight, airport transfer, and hotel stay on arrival in Athens.
• Monthly performance-based bonus.
• Two extra salary payments each year, commonly referred to as the 13th and 14th salary.
• Supportive, multicultural workplace.
• Clear opportunities to grow your career within a large international organisation.

Life in Greece

The posting emphasizes Greece as an appealing place to live, citing its Mediterranean climate, more than 300 sunny days a year, historical landmarks, islands, and the Aegean coastline. It also notes the country’s welcoming culture, cuisine, quality of life, and relatively affordable cost of living. Athens is presented as a lively city with a strong expatriate community and social scene.

Application Notes

Candidates interested in the role are invited to submit an application through the recruitment process described in the posting. A member of the hiring team is expected to follow up with next steps.