Arabic Speaking Content Moderator for Social Media

About the Role

This is a full-time, on-site role in Sofia, Bulgaria for an Arabic-speaking content moderator focused on social media safety and community standards. The position suits someone who enjoys digital communication, online communities, and fast-paced moderation work, and it includes support for relocation to Bulgaria.

About the Company

Mercier Consultancy Group is an international recruitment and business process outsourcing firm working across Europe. The company emphasizes multilingual hiring, career growth, and a candidate-focused recruitment process from initial contact through joining.

What You’ll Do

• Check and review user-posted content across major social platforms in Arabic and English, making sure it follows community rules and platform policies.
• Detect and respond to harmful, offensive, misleading, or policy-breaking material such as hate speech, graphic content, misinformation, and spam.
• Sort and prioritise reports according to internal procedures, and pass complex or sensitive matters to senior moderators or team leads.
• Track social media trends, risks, and cultural context within Arabic-speaking communities so decisions remain accurate and appropriate.
• Keep clear and detailed records of moderation decisions, actions, and outcomes in line with quality and compliance standards.
• Work with Trust & Safety, Quality Assurance, and Operations teams to improve moderation workflows and overall platform safety.
• Share useful feedback on repeated content issues, developing patterns, and possible policy gaps.
• Handle sensitive material professionally, with strong emotional resilience and sound ethical judgement.

What We’re Looking For

• Native-level or fluent Arabic skills in both spoken and written form are essential.
• A valid EU passport is required for on-site employment in Bulgaria.
• Interest in social media, digital content, and online community management.
• Strong judgement and the ability to make accurate decisions in a high-pressure moderation environment.
• Good cultural awareness, especially in relation to Arabic-speaking audiences and communication styles.
• Excellent attention to detail, strong written communication, and the ability to stay accurate and productive over long moderation sessions.
• Willingness to work rotating shifts, including evenings and weekends.
• Previous experience in content moderation, trust and safety, customer support, or another digital role is helpful but not required because full training is provided.

Benefits and Offerings

• Competitive monthly pay, based on skills, experience, and contribution.
• Paid training before you begin working on live content.
• Health insurance coverage.
• Fully funded relocation support, including a return flight to Sofia, airport transfer, and hotel stay on arrival in Bulgaria.
• Monthly performance bonus.
• One-time signing bonus of €1,500 for new hires.
• Supportive, multicultural, and professional workplace.
• Additional career development opportunities, wellness initiatives, and a team culture that values individuals.

Life in Bulgaria

Sofia combines historic character with a modern European city lifestyle. Bulgaria offers warm summers, cold winters, scenic mountain views, beaches, ski resorts, affordable living, strong dining and nightlife options, and a growing international community. It is presented as a welcoming destination for multilingual professionals seeking a balanced lifestyle.

How to Apply

Interested candidates can apply through the application process provided by the employer. The recruitment team will review profiles and guide applicants through the next steps.