Customer Support Specialist, Time Support

About Rippling

Rippling provides a unified platform that helps organizations manage HR, IT, and Finance from one place. Instead of juggling separate tools for payroll, expenses, benefits, and devices, companies can automate the employee lifecycle end to end within a single system.

For example, when a new hire joins, Rippling can be used to set up payroll, a corporate card, device access, benefits, and even applications such as Slack and Microsoft 365 in about 90 seconds.

Headquartered in San Francisco, California, Rippling has secured more than $1.4B from leading investors, including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock, and has been recognized by Forbes as one of America's best startup employers.

Official communication from the company is sent only from @Rippling.com email addresses.

About the Team

The Customer Support team works to deliver a smooth experience for customers using Rippling’s Finance, HR, and IT platform. The group offers knowledgeable guidance and quick resolution for technical questions and product-related issues across different time zones.

The team brings together people with varied backgrounds who share a strong focus on solving problems and learning continuously. Collaboration, idea-sharing, and innovation are encouraged to improve the customer experience. Ongoing training and development also help team members stay current with the platform’s latest features and updates.

Rippling is looking for motivated candidates who are excited to learn, grow, and contribute in a fast-moving environment. The company values fresh perspectives and supports professional development for people who adapt quickly and want to help businesses work more efficiently.

What You Will Do

• Build deep product knowledge so you can give accurate support to customers and help internal teammates as needed.
• Own customer cases end to end in a fast-paced environment.
• Reply to customer questions professionally and quickly over email, chat, and video calls.
• Investigate product or service issues, identify the root cause, recommend the best solution, explain it clearly, and follow through until the issue is resolved.
• Record customer conversations, transactions, notes, and complaints in the company CRM.
• Collect customer feedback and work with Product and Engineering teams to share insights that can improve the product and service.
• Keep current on company policies, procedures, and product changes so customers receive accurate and consistent information.
• Work effectively under deadlines and shifting schedules to make sure customer needs are met.
• Go the extra mile to provide outstanding service and support customer satisfaction.

What You Will Need

• A bachelor’s degree.
• 1 to 4 years of customer support experience in a SaaS environment.
• Proven ability to troubleshoot and solve problems in a SaaS product with strong attention to detail.
• Good time management and prioritization skills.
• Strong written and verbal communication skills in English.
• Residence in a Pacific or Mountain time zone state, with availability to work between 9:00 AM and 6:00 PM PST.

Additional Information

Rippling is an equal opportunity employer and is committed to a diverse, inclusive workplace. Employment decisions are made without regard to race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other protected characteristic.

Applicants who need disability-related assistance during the hiring process can request a reasonable accommodation by emailing accomodations@rippling.com.

The company strongly values in-office work to support collaboration and culture. For office-based employees who live within the defined commuting radius of a Rippling office, working onsite at least three days per week is considered an essential part of the role under current policy.

This position includes a competitive salary, benefits, and equity. US-based compensation is aligned to a location-based tier system.

Salary Tiers

Tier 2 compensation: $23.49 per hour.

Tier 3 compensation: $22.19 per hour.

Location: Wyoming, United States.