Customer Support Specialist

Role Overview

We are looking for Customer Support Executives to join an international voice process team in Gurugram. This is a full-time position with rotational shifts, and candidates who can join immediately will be given preference.

Key Responsibilities

• Manage both incoming and outgoing customer calls in a professional manner.
• Address customer questions and provide clear, suitable resolutions.
• Ensure strong service quality and a positive customer experience.
• Record customer conversations and updates accurately in the system.
• Work toward defined process KPIs and performance goals.
• Collaborate with internal teams whenever an issue needs further support.

Eligibility Criteria

• A graduation degree is required.
• At least 6 months of experience in an international voice process is mandatory.
• Strong spoken communication and interpersonal skills are essential.
• Candidates must be comfortable with rotational shift schedules.
• Immediate joiners are preferred.

Preferred Skills

• Customer service and customer handling capability
• Active listening and practical problem-solving
• Ability to stay effective under pressure and work well in a team
• Basic computer literacy and familiarity with CRM platforms

What We Offer

• A competitive compensation package
• Opportunities for growth and career progression
• A dynamic, professional workplace
• Incentives and performance-based rewards

Additional Information

Location: Gurugram, Haryana, India. Shift: Rotational shifts. Employment type: Full-time. Immediate joining is preferred.

Contact Details

For further communication, the contact number provided is 7738109440 and the email address is vaishali.thakur@wns.com.