Customer Support Specialist (12 Month Fixed Term)

Role overview

Lidl Ireland is looking for a Customer Support Specialist to join its Customer Care team on a 12-month fixed-term basis. This role sits at the centre of the customer experience, helping ensure shoppers receive fast, helpful and professional support at every stage of their journey. You will handle a large number of complaints and general queries, use sound judgement to solve problems, and represent the Lidl brand across a range of communication channels.

The wider organisation spans stores, warehouses and offices across Ireland and Northern Ireland, with thousands of colleagues working together to deliver a strong customer experience. This position plays an important part in that effort by turning customer issues into positive outcomes and maintaining a high standard of service.

Key duties

• Act as a customer-facing representative for Lidl Ireland and Northern Ireland across WhatsApp, Facebook Messenger, email and telephone support.
• Handle a substantial flow of customer messages and calls, with a strong focus on social media-based conversations.
• Respond quickly and empathetically to questions, complaints and claims, while aiming for accurate and effective first-line resolution.
• Work to agreed performance measures covering contact volume, quality standards and average handling time.
• Convert customer concerns into constructive outcomes that support both the customer and the business.
• Use internal tools and collaborate with other teams to gather and share the right information with customers.
• Record all interactions carefully and keep customer data updated in Salesforce CRM.
• Consistently look for ways to improve the customer experience and exceed expectations in every interaction.

What the role calls for

This opportunity is open to entry-level candidates as well as people with prior customer support experience. The ideal person is naturally people-focused, confident in communication and comfortable working in a busy environment where priorities can change quickly.

You should be able to explain complex matters clearly, negotiate professionally, and solve problems with a calm and practical approach. Strong organisation, good time management and the ability to handle multiple tasks at once are important, as is a solid working knowledge of Google Workspace. The role also requires flexibility to work evenings and weekends when needed.

Rewards and working arrangements

• Annual salary of €33,000.
• 20 days of holiday per year.
• Private employee medical insurance.
• Company pension scheme.
• Flexible start and finish times.
• Initial training plus continued development support from an experienced colleague.
• Good prospects for career growth.
• Dynamic team environment.
• Moderparking.
• On-site gym facility, free office canteen and related workplace amenities.
• Hybrid working arrangement with up to 2 remote days per week.
• Discounts on mobile and broadband services through the Three network.

Equal opportunities and adjustments

Lidl is an equal opportunities employer and welcomes applications from people with diverse backgrounds and experiences. Reasonable accommodations can be made during the recruitment and selection process for any applicant who needs them. The company states that it values inclusion and aims to ensure fair access to opportunities regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.