Customer Support Executive - International Voice Process

About Sutherland

Sutherland is a global leader in driving business and digital transformation, focusing on creating exceptional customer experiences. With over 35 years of experience, we leverage deep domain expertise, optimization knowledge, and proprietary tools to foster growth, efficiency, and productivity. Our approach integrates people, processes, products, and platforms across AI, intelligent automation, advanced analytics, and digital services to deliver tailored solutions for various industries including Healthcare, Insurance, Banking and Financial Services, Communications, Media and Entertainment, Technology, Travel and Logistics, and Retail. Our core values emphasize agility, innovative thinking, integrity, and flawless execution. Sutherland holds 212 independent inventions and patent grants in critical technologies in the US and UK. Our team of 40,000 professionals delivers tangible results at scale for our clients.

Job Overview

We are seeking enthusiastic candidates for an International Voice Support role at our Chennai location. This position involves handling customer queries via phone, providing accurate information, resolving issues, and collaborating with team members to meet service targets. Continuous learning about product details and company policies is essential.

Responsibilities

• Manage and resolve customer inquiries and issues through inbound calls.
• Deliver accurate and timely information to customers regarding products and services.
• Effectively address and resolve customer complaints to ensure satisfaction.
• Collaborate with colleagues to achieve team and organizational service level agreements.
• Maintain up-to-date knowledge of company offerings and internal procedures.

Requirements

• Excellent verbal communication skills in English are mandatory.
• Must be available to join immediately.
• Graduation is not a mandatory requirement.
• Willingness to work predominantly night shifts with a 5-day work week and 2 rotational days off.

Perks

• Cab facility available for travel within a 25 km radius from the office, applicable during specific shift timings (6:30 PM - 6:30 AM).
• CTC range of 3 LPA to 3.8 LPA.

Eligibility

Candidates who have completed +2 or equivalent are eligible. Graduation is not a prerequisite for this role.

Additional Information

This is a work-from-office position. The selection process includes an HR Interview, SD Panel Interview, and an Online Language Assessment. Interested candidates can walk in for an interview on May 27th, 2026, between 11 AM and 2:30 PM. Please mention "Tamizharasi HR" on your resume for reference. Contact Tamizharasi at 8056522976. The interview venue is Sutherland, A1 Block, Ground floor, Gateway Office Parks, Perungalathur, Chennai.