Customer Support Executive

Role Overview

This position requires managing inbound customer interactions primarily via phone calls, ensuring that queries are addressed promptly and professionally within defined service level agreements (SLAs). The individual will also collaborate with internal teams to continuously enhance customer service processes and uphold superior call quality standards.

Key Responsibilities

• Respond to customer inquiries through telephone communication.
• Maintain high levels of call quality and service standards consistently.
• Deliver timely and effective resolutions aligned with SLA requirements.
• Work jointly with various departments to identify and implement process improvements.

Benefits and Perquisites

• Accessible workspace designed for ease of use.
• Gift provisions on occasions of marriage and childbirth.
• Allowance for shift work to compensate varying schedules.
• Special pregnancy care programs and maternity benefits included in medical insurance policies.
• Formal maternity policies and granted maternity leave.
• Annual performance-based bonus and referral incentives.
• Provident fund contributions for long-term savings.