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Customer Support Executive
Hyderabad, Telangana, India · Full Time
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- Experience
- Any
- Salary
- INR 15,000 – INR 22,000 / month
- Openings
- 1
- Posted
- 1 hour ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Job description
About Family Doctor
Family Doctor is a healthtech company that delivers home healthcare services like doctor visits, nursing, diagnostics, and more throughout Hyderabad. They focus on offering convenient and compassionate care at patients' homes.
Key Responsibilities
- Professionally manage inbound and outbound patient calls.
- Assist patients in scheduling doctor home visits and healthcare services.
- Coordinate appointments among patients, doctors, and operations teams.
- Conduct follow-ups with patients for appointment confirmations and feedback collection.
- Keep accurate records using CRM tools and internal systems.
- Handle customer inquiries empathetically and efficiently.
- Support daily operations to ensure smooth patient experiences.
Requirements
- Excellent communication skills in Telugu and English, with Hindi as a bonus.
- Strong interpersonal abilities and customer service orientation.
- Basic proficiency in computers and familiarity with MS Office.
- Open to freshers and candidates experienced in customer support, telecalling, healthcare, BPO, or front office roles.
- Preference for candidates available to join immediately.
What We Offer
- Attractive fixed monthly salary.
- Incentives based on performance.
- Professional development and training programs.
- Opportunities for career advancement.
- Supportive and friendly startup environment.
- Chance to grow with a rapidly expanding healthcare company.
Additional Details
Job Location: Madhapur, Hyderabad
Employment Type: Full-time
Salary Range: 15000 to 22000 INR per month