Customer Support Associate - US Telecom International Voice Process

Role Overview

This opportunity is for an experienced customer service associate to support a US telecom process in an international voice environment. The role is based onsite in Pune Hinjewadi, with additional hiring for Noida and Hyderabad. For the Noida location, chat support is also available.

About the Employer

The company is a BPM and customer experience solutions provider established in February 2019 and headquartered in Gurugram, India. It focuses on technology-led methods to improve customer engagement and streamline operational performance for global brands.

What You Will Do

• Take inbound calls from overseas customers and address their queries.
• Handle customer concerns in a courteous, effective, and timely manner.
• Work to deliver a strong customer experience while meeting quality expectations.
• Enter and maintain customer details accurately in CRM systems.
• Meet productivity goals and customer satisfaction targets.
• Adhere to defined process instructions and compliance requirements.

Eligibility Criteria

Candidates should have completed HSC or any graduation. A minimum of 12 months of international voice process experience is required, along with excellent spoken English and strong customer-handling ability. Applicants must be comfortable with rotational schedules that include night shifts. Immediate joiners are preferred.

Working Pattern

This is a 5-day working role with rotational shifts, including night shifts.

Benefits

• Performance-linked incentives
• Two-way cab facility
• Opportunities for career progression
• Exposure to global customers and processes
• Employee engagement activities

Additional Information

Company name mentioned for the process: Tech Mahindra. Location options noted in the source include Pune Hinjewadi, Noida, and Hyderabad. Contact person mentioned: Suchitra - 8617602097.