Customer Support and Sales Specialist

Role Overview

Join TalentPop App as a Customer Support and Sales Specialist, acting as the strategic representative for dynamic e-commerce brands. This hybrid role balances delivering exceptional support while driving sales growth through retention and upselling.

Key Responsibilities

• Serve as the primary contact for complex customer queries via chat, email, and phone, ensuring quick and accurate problem resolution.
• Maintain elevated customer satisfaction scores by actively troubleshooting and guiding users through our product features.
• Identify signs of customer churn early and apply proactive communication methods to boost loyalty and long-term engagement.
• Recognize and present upsell and cross-sell opportunities aligned with customers' needs for premium features and expanded contracts.
• Lead full sales cycles on expansion prospects including demos, negotiations, and deal closures to meet monthly revenue objectives.
• Develop deep product expertise to clearly communicate the value and return on investment of our solutions to clients.

Candidate Profile

• At least one year of combined experience in customer support, success, or inside sales, preferably in SaaS or e-commerce sectors.
• Outstanding verbal and written communication skills with the ability to remain composed and persuasive under pressure.
• Familiar with CRM tools like HubSpot or Salesforce and helpdesk platforms such as Zendesk or Intercom.
• Keenly driven by KPIs focused on service quality (CSAT, resolution time) and sales performance (expansion quotas).
• Solid understanding of e-commerce operations, challenges, and the vital role of customer service in online retail.

Compensation and Benefits

• Competitive base salary complemented with a performance-based commission and bonuses linked to customer expansion and retention results.
• Fully remote position ensuring no commute and complete flexibility.
• Includes comprehensive health benefits, either via HMO or monthly stipends, plus generous paid leave.
• Defined career advancement pathways into roles such as Customer Success Manager or Senior Sales Specialist.

Technical Requirements for Remote Work

• Personal computer or laptop with at least an Intel i5 processor or equivalent.
• Stable, wired high-speed internet connection with minimum 25 Mbps upload and download speeds for seamless video communications.
• Quiet and professional workspace conducive to effective, distraction-free customer interactions.

Special Application Instructions

To guarantee your application reaches our Recruitment Team, select "Brand Concierge" as the position and input the application code CSSS when prompted. Applications failing to do so will not be considered.