Customer Support Agent (English Speaking)

About the Role

This is an opportunity to join a global remote support team dedicated to providing exceptional assistance to players across various games. As the primary point of contact for customer inquiries, you will ensure swift, clear, and helpful responses. You will manage incoming emails and support tickets, focusing on resolving issues with a commitment to quality and player satisfaction. The work environment is fully remote, highly international, and fosters trust, autonomy, and collaboration. You will play a part in refining internal support processes and elevating the overall customer experience. This role is ideal for individuals passionate about gaming who excel in a structured yet adaptable remote setting, working alongside a dedicated team focused on long-term game community support and player engagement.

Accountabilities

• Act as the main point of contact for customer inquiries, addressing emails and support tickets promptly and professionally.
• Investigate and resolve player issues efficiently while upholding high standards of service quality and empathy.
• Contribute to the ongoing enhancement of customer support workflows and internal operational procedures.
• Collaborate with colleagues to ensure uniform communication and knowledge exchange within the support function.

Requirements

• A minimum of one year of experience in B2C customer support or a comparable client-facing position.
• Exceptional written and verbal communication skills in English.
• Proficiency in problem-solving, coupled with a service-oriented and customer-centric approach.
• Comfort and capability in working within a fully remote, international setting.
• A strong interest in gaming is highly desirable.
• The ability to manage time effectively and operate independently with minimal oversight.
• Preference will be given to candidates located within or near the Central European Time (CET) zone.

Benefits

• A remote-first work environment that encourages global team collaboration.
• Flexible working hours designed to promote a healthy work-life balance.
• The chance to collaborate with colleagues from over 20 different countries.
• An organizational structure with a flat hierarchy, promoting a supportive and collaborative team culture.
• Access to online language learning courses in English, German, French, Spanish, and other languages.
• A stable work environment within the established ecosystem of a long-term gaming company, backed by the major industry group Embracer Group.

How Jobgether Works

Jobgether utilizes an AI-powered matching system to ensure applications are reviewed swiftly, impartially, and accurately against the role's essential criteria. Our system identifies top-qualified candidates, and this curated list is then forwarded directly to the hiring company. The hiring company's internal team manages all subsequent steps, including interviews and assessments.

We value your interest and wish you success!

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