Customer Success Team Lead (Commercial)
New York City Metropolitan Area (Hybrid) · Full Time
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- Experience
- 3+ yrs
- Salary
- USD 86,000 – USD 160,000 / year
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- Hybrid
- Eligibility
- Professionals with 3+ years of experience in Customer Success, Account Management or another client-facing SaaS role can apply. The role is suited to candidates who are fluent in English and comfortable working in a fast-growing scale-up environment.
- Resume
- Required to apply
Job description
Role overview
This opportunity is for a Commercial Customer Success Team Lead at a rapidly scaling SaaS company that serves more than 50,000 users across over 100 countries. The business helps global organisations manage IT equipment for distributed teams and is expanding quickly in the United States. The position is based in New York with a hybrid working arrangement.
The role combines people leadership with hands-on customer ownership. You will guide a team of Customer Success Managers while also managing a portfolio of strategic customers yourself. It is a strong fit for someone who wants to shape the direction of a customer success function in a growth-stage environment.
What you will do
- Coach and support a team of Customer Success Managers to raise performance and consistency.
- Oversee your own set of strategic customer accounts.
- Work on renewals, account growth and upsell opportunities.
- Resolve complex escalations and manage relationships with senior customer stakeholders.
- Refine customer success workflows, playbooks and performance tracking.
- Partner with Sales, Product and Operations on cross-functional initiatives.
- Help strengthen a customer-focused, high-performance team culture.
Candidate profile
The hiring team is looking for someone with at least 3 years of experience in Customer Success, Account Management, or a comparable client-facing SaaS role. You should bring a strong commercial mindset, especially around renewals and revenue growth, and have experience working with enterprise accounts and multiple stakeholders.
The role also calls for an analytical and organised approach, along with comfort using CRM and project management tools. Experience in a fast-moving scale-up setting and fluency in English are both important.
Compensation and benefits
The base salary for this role is $86,000 to $160,000, along with benefits. Additional perks include 401(k), generous paid time off, premium equipment and regular international team events.
Other details
This is a full-time position in New York City Metropolitan Area with a hybrid work setup. The company is described as one of Europe’s fastest-growing SaaS scale-ups and has been recognised as a Top 10 Start-up. This role gives you the chance to influence the future of the Customer Success organisation while leading both people and strategic customer relationships.