Customer Success Specialist
Sydney, New South Wales, Australia · Full Time
Be the first to apply
- Experience
- Any
- Salary
- AUD 34 – AUD 34 / hour
- Openings
- 1
- Posted
- 3 hours ago
- Work mode
- In office
- Eligibility
- Applicants with working holiday visas are invited to apply.
- Resume
- Required to apply
Where you'll work
Job description
About the Role
Focus Recruitment is collaborating with a top Australian technology company to fill the position of Customer Success Specialist. This dynamic role involves managing a portfolio of small business clients, primarily over the phone, guiding them to fully benefit from their subscription services. Responsibilities include onboarding new clients, maintaining active relationships with current accounts, and driving engagement and retention through proactive communication. Performance and sales targets are an integral part of the job.
Key Responsibilities
- Initiate onboarding processes to ensure new clients are successfully integrated from the start.
- Respond to incoming customer questions and deliver ongoing support services.
- Perform proactive outreach calls to boost client engagement and encourage retention.
- Analyze client performance and offer actionable recommendations to enhance outcomes.
- Create qualified leads for the Account Management team.
- Formulate strong relationships by understanding client business goals and providing customized solutions.
- Keep accurate and up-to-date customer information within Salesforce.
- Meet or exceed daily activity and performance goals while ensuring excellent customer experiences.
- Adhere to prescribed quality and compliance protocols in all interactions.
About You
- Proven experience in volume-heavy phone-based sales or customer service roles is desirable.
- Demonstrate resilience, motivation, and a results-driven mindset.
- Excellent communication skills and an aptitude for building lasting relationships.
- Confidence in managing objections and resolving client issues effectively.
- Familiarity with CRM software and an eagerness to learn new technological tools.
- Positive outlook and a sincere enthusiasm for helping customers achieve success.
Why Join
- Benefit from an award-winning work culture.
- Access opportunities for sustained career growth.
- Earn $34 per hour plus superannuation and commission.
- Start your sales career engaging with warm leads through customer onboarding and account nurturing.
Additional Information
Applicants holding working holiday visas are encouraged to apply. Contact information is provided for submitting resumes directly.