Customer Success Specialist

Role Overview

SynMax is seeking a Customer Success Specialist to join our Vulcan platform team in Houston, TX. Vulcan uses near real-time satellite imagery to monitor energy and infrastructure construction, providing insights well ahead of traditional forecasts. This position is full-time and onsite with hybrid working arrangements offered.

Key Responsibilities

• Maintain an active pipeline by tracking all leads and trial accounts to ensure timely follow-ups and prevent any missed opportunities.
• Create engaging outreach, check-in, and re-engagement emails that encourage responses from prospects and customers.
• Update and manage HubSpot CRM to keep the team informed about the status of each deal.
• Guide trial and subscription agreements through completion to secure finalized deals.
• Serve as the primary contact for Vulcan customers, managing ongoing relationships and providing quick, reliable support.
• Assist new customers with onboarding to facilitate a smooth, confident start with the platform.
• Communicate customer feedback with product and engineering teams to inform improvements and development.
• Collaborate with Customer Success and Marketing teams to maintain consistent communication and engagement with users.
• Work closely with the Business Development lead by managing scheduling, note-taking, and preparation to keep sales efforts on track.

Candidate Profile

• Highly dedicated to thorough follow-up and ensuring no task or communication is overlooked.
• Previous experience in customer success, account management, or sales support, preferably within SaaS or data-driven environments.
• Strong written communication skills with the ability to produce professional and persuasive outreach emails.
• Adept at bridging commercial and technical teams through effective translation and liaison.
• Well-organized, proficient with CRM systems (HubSpot experience is a plus), and thrives in a fast-paced startup atmosphere.
• Energy sector experience or relevant industry connections are advantageous but not mandatory.

Company Environment and Additional Information

Join a nimble, expert team that builds innovative tools granting traders, investors, and analysts unique global insights. We prioritize rapid development, creating proprietary solutions over standard tools, and empower you with meaningful ownership from your first day.

Our hiring process may incorporate artificial intelligence tools to assist with application review and evaluation; however, final hiring decisions rest with human judgment. For questions regarding data use, please contact us directly.