- Experience
- 2+ yrs
- Salary
- USD 70,000 – USD 85,000 / year
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Eligibility
- Candidates with at least 2 years of relevant experience in customer success, account management, or sales in B2B SMB or scaled environments are encouraged to apply. Experience in FinTech and enterprise CRM platforms is beneficial.
- Resume
- Required to apply
Where you'll work
Job description
About the Company
Rain is an AI-driven financial wellness platform that supports millions of employees at major employers such as McDonald's, Marriott, and T-Mobile. The product runs quietly in the background to help improve day-to-day financial well-being, reduce cash shortfalls, and support long-term stability. The company is supported by leading investors and has raised $150M in venture capital to accelerate growth.
Role Overview
Rain is hiring a Customer Success Operations Specialist to join the Customer Success Operations team. This role is focused on helping the Customer Success organization operate efficiently, improving client satisfaction, and contributing ideas that make processes better, faster, and more scalable.
What You'll Do
- Manage coordination, support, and escalation of issues across customers, users, and internal Rain teams.
- Complete recurring operational tasks on a rotating schedule with strong attention to detail and timely delivery.
- Partner with the Analytics and Insights teams to identify issues early and help resolve them proactively and reactively.
- Spot process gaps, remove unnecessary steps, and help make the Customer Success function more efficient.
- Build and refine standardized operating procedures.
- Contribute to internal and external training and reference materials.
- Escalate Customer Success issues to the Product and Engineering teams when needed.
- Support Customer Success Managers with growth-related initiatives in coordination with Analytics and Insights.
Who We're Looking For
The ideal candidate has experience in customer success, account management, or sales within B2B SMB or scaled environments and has contributed to retention and expansion efforts. You should be organized, comfortable handling multiple priorities, able to build strong working relationships, and capable of communicating business needs and impact clearly. Adaptability is important, as priorities may shift while the company continues to scale. Experience with FinTech and enterprise CRM systems such as HubSpot or Salesforce is an advantage.
Compensation
The base salary for this position is $60,000 to $70,000, with total on-target earnings ranging from $70,000 to $85,000. Final compensation will depend on a range of factors.
Benefits
- Flexible paid time off
- Medical, dental, vision, life, and disability coverage
- Parental leave
- Monthly stipend
- Equity options
Equal Opportunity
The employer is committed to equal employment opportunity and does not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sex, pregnancy, protected veteran status, age, disability, sexual orientation, gender identity, gender expression, or any other protected characteristic under applicable law. Accommodation support is available for candidates with disabilities.
Interview Process
The hiring process is expected to take about four weeks, though the timeline may vary by role. Candidates may request additional flexibility if needed.