Customer Success Manager - Remote (US East Coast)

About Fortiv

Fortiv is a fast-expanding startup based in central Copenhagen, offering an AI-native Business Continuity Management platform that streamlines compliance by eliminating manual tasks for resilience teams. Their AI-driven agents facilitate quick and fully compliant BCM system implementations.

Role Overview

This remote role is intended for professionals located on the US East Coast. The Customer Success Manager combines customer success, support, and product coordination to ensure outstanding client experience. The role demands initiative, deep problem solving, and full ownership of responsibilities.

Key Responsibilities

• Lead entire customer onboarding including configuring the platform, managing projects, and aligning stakeholders.
• Create and present training sessions, educational content, and tutorial videos.
• Serve as the frontline contact for client support needs.
• Gather and articulate customer feedback to inform product development clearly.
• Collaborate closely with technical teams for integration and onboarding tasks.

Candidate Profile

• Possess between three and five years of experience in SaaS deployment, customer success, or project management roles.
• Exceptional organization and ability to proactively handle multiple concurrent projects.
• Fluent English communication skills, both written and verbal.
• Strong interpersonal skills adaptable to diverse personalities and levels of seniority.
• Comfortable discussing technical aspects with customers and engineering staff alike.
• Resilient problem solver who thrives in evolving, fast-paced startup environments.
• Experience with AI tools is preferred due to heavy usage within the company.
• Interest in Business Continuity Management is advantageous given the product focus.

Benefits and Work Environment

• Opportunity to influence and shape a growing customer success function in a startup.
• Work fully remotely with occasional trips to the Copenhagen office.
• Join a diverse and international team energized by a startup atmosphere.