Customer Success Manager (m/w/d)

About TutorSpace

TutorSpace ranks among the fastest expanding educational platforms in Germany. Having already revolutionized the tutoring market digitally, our mission is now to shape the future of online tutoring. We are committed to enabling every student to reach their full potential.

Role Overview

We are seeking dedicated individuals to join us in connecting the best online tutors with students who require assistance. This unique opportunity offers you the chance to significantly impact thousands of students' academic performance, take on substantial responsibility, and grow personally.

Key Responsibilities

• Serve as the primary contact point ensuring high customer satisfaction for parents and students through phone, email, and WhatsApp communication.
• Advise customers attentively to find optimal solutions, assisting with contract renewals and adjustments to tutoring hours.
• Collaborate closely with the team of tutors and educational consultants.
• Support customers through tutor replacements and teacher transitions to guarantee a smooth and successful continuation of lessons.
• Ensure issues are resolved efficiently, handling even cancellation discussions positively.

Qualifications

• Demonstrate reliability and accountability in all tasks.
• Native or accent-free fluency in German.
• A genuine passion for advising customers and the enjoyment of informing them about opportunities and upselling additional tutoring packages.
• Understanding of human behavior and needs, coupled with a desire to assist through educational solutions.
• Excellent communication skills with the ability to empathize with every customer, patiently finding tailored solutions that bring satisfaction.
• Strong organizational skills allowing you to stay composed and maintain oversight even in stressful situations.

Preferred Qualifications

• Experience in sales, customer service, or related roles (such as hospitality, call centers) within high-performing, cross-functional teams.
• Academic degrees such as Bachelor's, Master's, and/or MBA.
• Additional language skills are advantageous.

Benefits

• Opportunity to shape the future of a platform that helps thousands of students improve academically from day one.
• High level of autonomy and direct impact on company growth right from the start.
• Promotion of a valuable product that positively changes customers' lives, not selling worthless goods.
• Fully flexible working hours with 100% remote home office setup.
• Attractive annual gross salary offered.
• Join a young, energetic team that communicates openly and strives to make a difference.