Customer Success Manager LATAM

About the company

INFUSE is a global demand generation business that supports B2B organizations with audience, buyer, and account engagement solutions designed to help them achieve their goals. The company operates in more than 60 countries and has earned repeated recognition on the Inc. 5000 list, along with 60+ industry awards, including Inc. Best Workplaces.

The organization emphasizes a people-first culture, client satisfaction, and a supportive environment where employees can grow professionally while contributing to meaningful outcomes for customers.

Role overview

This opportunity is for a Customer Success Manager to support clients across LATAM in a remote contract role. The position is suited to someone who enjoys fast-moving work, can balance client-facing priorities with internal coordination, and is motivated by delivering strong customer experiences.

Key responsibilities

• Develop durable, positive relationships with clients and nurture them over time.
• Make sure solutions are delivered on schedule and in line with client goals and expectations.
• Keep internal and external stakeholders informed on monthly and quarterly progress updates.
• Spot expansion opportunities in the territory and work closely with sales teams to drive growth.
• Support the handling of complex client questions and escalation cases.
• Assist with operational and administrative work such as data entry, maintaining internal records, and schedule coordination.

Qualifications

• Demonstrated experience managing client relationships, ideally in hospitality, client success, or sales.
• Strong written and verbal communication abilities, with good interpersonal skills.
• Comfort managing multiple priorities accurately in a busy, deadline-driven setting.
• Empathy for client needs and the ability to respond effectively.
• A proactive approach to solving problems and resolving challenges.

Hiring process

• Applications are reviewed manually by the recruiting team against the role requirements.
• Selected candidates may be asked to complete a video interview for the hiring manager’s review.
• A test or short project may follow to assess fit for the team.
• Final-stage interviews are conducted live, either in person or over Zoom; text-based interviews are not used.
• Offers are discussed only after a live conversation with the candidate.

Equal opportunity

Hiring decisions are based on qualifications, merit, and business needs. The employer does not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other legally protected characteristic. Applicants from all backgrounds are encouraged to apply.