- Experience
- 3–5 yrs
- Salary
- USD 65,000 – USD 70,000 / year
- Openings
- 1
- Posted
- 1 hour ago
- Work mode
- Work from home
- Resume
- Required to apply
Job description
About Quickpage
Quickpage empowers sales teams to create personalized video outreach that makes customer interactions more human, engaging, and effective. Their platform targets growth-oriented teams seeking to shorten sales cycles, boost response rates, and forge meaningful connections with prospects and clients.
Role Overview
The Customer Success Manager (CSM) role at Quickpage involves comprehensive account management focused on customer retention and growth, especially stabilizing accounts showing signs of risk. This full-cycle position encompasses onboarding, product adoption, retention strategy formulation, and renewal management.
Key Responsibilities
- Detect usage deficiencies and early warning signs of account risk to act promptly.
- Conduct alignment discussions with stakeholders to ensure mutual understanding.
- Create and implement detailed recovery plans to stabilize vulnerable accounts.
- Manage forecasting and plan renewal tactics effectively.
- Engage in pricing negotiations and secure timely contract renewals while emphasizing clear ROI.
- Lead onboarding processes to achieve predefined success goals and support adoption of key product features linked to desired outcomes.
- Conduct strategic check-ins with clients and deliver value assessments.
- Collaborate in refining customer success playbooks and health scoring frameworks.
- Contribute to retention strategies and enhance digital engagement efforts.
- Provide insightful customer feedback to Product and Marketing teams to drive continuous improvement.
Candidate Profile
- 3 to 5+ years of experience in Customer Success, Account Management, or SaaS domains.
- Demonstrated success managing large team account renewals and stabilizing accounts at risk.
- Exceptional communication skills with a professional executive presence.
- Proficient with CRM platforms and data utilization for prioritization.
- Experience in video communication tools is advantageous.
- Background in sales technology or fast-growing SaaS environments is a bonus.
Benefits and Culture
- Opportunity to directly impact revenue retention and customer expansion.
- Chance to influence and scale customer success operational processes.
- Flexible remote-first work setup.
- Paid time off including federal holidays and sick leave.
Additional Information
Quickpage is committed to equal opportunity employment. Candidates driven by responsibility, accountability, and the ability to deliver measurable customer outcomes are encouraged to apply.
Location: United States (Remote)
Salary: Base between $65,000 and $70,000 with On-Target Earnings of $87,425.