Customer Success Manager - Enterprise AI Sales Enablement (Remote)

About Silenium

Silenium is revolutionizing the way enterprises approach AI-driven sales enablement. Our innovative platform empowers businesses to scale outbound prospecting effectively using autonomous AI, while preserving the personalized touch expected by modern buyers. Each implementation is uniquely tailored, enabling the AI to assimilate the client's products, messaging strategies, target customer profiles, and sales approaches. We also developed Bot University™ (Patent Pending), a proprietary training method that equips our AI with a superior capability to comprehend customer-specific insights and execute highly targeted outreach on a large scale.

Unlike many others, Silenium combines cutting-edge AI technology with dedicated hands-on deployment services. We don't just deliver software; we form strategic partnerships with clients to guarantee successful rollouts, tangible outcomes, and enduring success.

Role Overview

We are seeking an outstanding Customer Success Manager to oversee customer engagement from onboarding through renewal phases and foster strong, ongoing relationships with enterprise clients.

Key Duties and Responsibilities

• Manage the entire customer onboarding process from contract signing to successful activation
• Be the main contact for assigned enterprise accounts
• Gain deep insights into client businesses including their offerings, value propositions, and ideal customer base
• Tailor the Silenium platform to align precisely with customer objectives
• Oversee project timelines, milestones, and deliverable completion
• Host onboarding meetings, conduct trainings and regular follow-ups
• Continuously monitor customer platform usage and proactively suggest optimizations
• Collaborate with internal teams and leadership to ensure clients meet their goals
• Build trusted connections with key stakeholders and executives
• Identify and develop strategies to enhance adoption and long-term customer value
• Address client inquiries and coordinate resolutions across departments
• Collect customer insights to drive future enhancements to our platform
• Maintain thorough documentation and accurate CRM records
• Lead quarterly business reviews and strategic success planning sessions
• Drive customer retention, contract renewals, and account expansion

Required Qualifications and Skills

• A minimum of three years in Customer Success, Account Management, SaaS implementation, Project Management, or related client-focused roles
• Proven experience managing B2B SaaS or technology customer relationships preferred
• Exceptional verbal and written communication capabilities
• Strong organizational skills and adept at managing multiple projects simultaneously
• Customer-first mentality, with excellent problem-solving aptitude
• Confidence in presenting to executive teams and leading client discussions
• Meticulous attention to detail and reliable follow-through
• Familiarity with CRM tools like HubSpot or Salesforce is beneficial
• An interest in AI, automation, and emerging technologies

Ideal Candidate Attributes

The ideal candidate thrives on enabling client success and building lasting relationships. You are proactive, highly organized, and consultative, eager to understand diverse business operations, and adept at solving complex challenges. Managing multiple priorities with professionalism and fostering trust through prompt action and excellent delivery are your core strengths.

Compensation and Benefits

• Annual salary of $105,000
• Fully remote work arrangement
• Company-provided computer equipment
• Direct collaboration opportunities with company founders
• Potential for significant career progression as the company expands
• Exposure to state-of-the-art enterprise AI technology
• Small, entrepreneurial, and collaborative team environment
• Opportunity to influence and develop customer success frameworks in a growing organization

Why Work with Silenium?

Enterprise AI is reshaping pipeline generation, customer engagement, and revenue growth strategies worldwide. At Silenium, you will empower some of the most innovative companies to adopt AI effectively within their sales operations. You will enjoy meaningful responsibility, engage directly with leadership, influence product development by representing customer feedback, and contribute to building enduring client partnerships. If you are passionate about AI, building strong customer relationships, and want to make a measurable difference at a high-growth tech firm, we welcome your application.