Customer Success Manager - Enterprise Accounts

Role Overview

This role with our partner company, based in the United States, involves managing enterprise client relationships to ensure their long-term success and maximize product value. Operating remotely, you will collaborate across product, engineering, sales, and support teams to deliver outstanding customer experiences, combining strategic account management with customer advocacy.

Key Responsibilities

• Oversee the entire post-sales customer journey for a portfolio of enterprise clients, from onboarding through renewal.
• Coordinate onboarding programs with Solutions Engineering and Support to speed adoption and realize value quickly.
• Create and maintain customer success plans tied to client business goals, use cases, and risk assessments.
• Conduct regular customer engagements, including executive reviews and strategic discussions to keep customers actively engaged.
• Work in partnership with Product, Engineering, Support, and Sales to resolve challenges and secure positive outcomes.
• Monitor customer status to identify and address risks early.
• Lead renewal forecasting, planning, stakeholder coordination, and discuss commercial terms while pursuing growth opportunities.
• Collect customer feedback and insights to inform product development.
• Advocate for best practices in identity management and security, helping customers enhance their protection strategies.

Candidate Requirements

• 3 to 7 years of experience in B2B SaaS customer success, account management, or post-sales roles.
• Proven track record managing renewals, retention, and long-term success of enterprise accounts.
• Experience leading onboarding and customer adoption efforts.
• Strong communicator adept at engaging and presenting to executive stakeholders including IT and security leaders.
• Ability to juggle multiple enterprise accounts while fostering strong relationships.
• Excellent problem-solving skills with a proactive approach to addressing customer risks.
• Comfortable working within cross-functional teams across technical and commercial areas.
• Customer-oriented mindset balancing empathy with accountability and business priorities.
• Experience in cybersecurity, identity access management, authentication, or similar technology fields is advantageous.

Benefits

• Fully remote employment within the United States.
• Opportunity to partner with enterprise clients in a growing tech environment.
• Influence over customer success and retention strategies.
• Collaborate closely with leadership and cross-disciplinary teams.
• Potential for career advancement in a rapidly expanding company.
• Remote-first culture fostering innovation, responsibility, and continuous learning.
• Engage in security-driven solutions protecting enterprise organizations.

Additional Information

This position is offered by an external partner responsible for processing applications and managing subsequent recruitment steps. The hiring decisions and interview processes are conducted internally by the partner organization. Personal data submitted during application processing will be handled in accordance with applicable data privacy laws and may involve the use of AI tools to support recruitment activities. Human judgment remains the final decision maker in hiring.