Customer Success Manager

About Just Right Reader

Just Right Reader is an innovative curriculum provider dedicated to enhancing literacy from Birth through 12th Grade. Our extensive suite of resources supports all learners, including upper-grade students needing additional help to build foundational reading skills. Anchored in the Science of Reading, our quality materials and tools empower educators to boost student achievement and nurture lifelong reading habits.

Position Overview

The Customer Success Manager (CSM) is crucial in ensuring that school districts and individual schools achieve significant outcomes by partnering with Just Right Reader. This role involves guiding customers from initial onboarding through full program adoption, encouraging engagement, and ensuring measurable improvements in student reading proficiency.

Primary Responsibilities

• Act as the main liaison for assigned districts and schools throughout their journey as customers.
• Cultivate strong, trust-based connections with district/school leaders, instructional coaches, and teachers.
• Create and maintain detailed account plans that set goals, milestones, and success indicators.
• Regularly check in with stakeholders to evaluate progress, address challenges, and share best practices.
• Continuously monitor account status to preempt risks and uncover opportunities for contract renewals and growth.

• Facilitate smooth onboarding and program launches for new customers, ensuring clarity on subsequent steps.
• Collaborate with district and school teams to align program implementation with instructional priorities and literacy objectives.
• Utilize data and usage reports to support discussions, track usage, and highlight program impact.
• Conduct professional development sessions, data analyses, and presentations showcasing success stories.

• Examine customer outcomes to link product engagement with student literacy advancement.
• Share compelling data and narratives illustrating measurable value and goal progress.
• Encourage renewals and expansions by demonstrating program impact and strengthening customer relations.
• Identify and engage advocates for testimonials, case studies, and speaking opportunities.

• Work collaboratively with Sales, Automation, Product, and Marketing teams to deliver a cohesive customer experience.
• Support pilot program conversions and spot chances for upselling additional solutions in partnership with Sales.
• Provide insightful customer feedback to guide ongoing product and service enhancement.

Qualifications

• 2–4 years experience in customer success, account management, or district partnerships, ideally within K-12 education or edtech environments.
• Proven ability to manage multiple accounts and foster enduring customer relationships.
• Strong familiarity with district/school operational structures, instructional aims, and literacy programs.
• Excellent communication, presentation, and interpersonal abilities.
• Competence in analyzing and interpreting data to craft persuasive stories about educational impact.
• Highly organized, proactive, and dedicated to supporting educators and improving student results.

Indicators of Success

• High customer satisfaction and robust renewal rates across assigned accounts.
• Continuous adoption of the program and measurable literacy improvements.
• Growth in customer advocates generating testimonials, case studies, and referrals.
• Effective, positive collaboration across internal teams to enrich customer experience.
• Availability and willingness to travel for district engagements, conferences, and events.

Why Join Our Team

• Work at a mission-driven organization committed to enhancing literacy and educational outcomes.
• Collaborative and inventive workplace with opportunities for career growth and learning.
• Competitive salary and comprehensive benefits package.