Job description

About Singular

Singular is a marketing measurement platform used by more than 1,000 global brands, among them Apple, Microsoft, Uber, DoorDash, Nike, EA, DraftKings, and Robinhood. It has been recognized by G2 as the top mobile measurement platform for three consecutive years. The platform helps marketers evaluate user acquisition performance, understand the effect of every advertising dollar, and gain full-funnel analytics with cross-device attribution across mobile, web, PC, and console. It also includes fraud protection and automated data exports to BI tools. Recent integrations with ChatGPT, Claude, and Gemini support AI-driven marketing insights without requiring dashboards or SQL.

Singular operates with teams across 12 countries and people in 65 cities worldwide, including major hubs such as New York, Los Angeles, San Francisco, Austin, Buenos Aires, São Paulo, London, Berlin, Barcelona, Tel Aviv, Bangalore, Beijing, and Seoul. The company has raised $50M from Norwest Venture Partners, General Catalyst, Titanium Ventures, and other Silicon Valley investors.

The company is growing its product, customer base, and internal teams, and is seeking motivated, inventive professionals to help expand its position in the marketing measurement market.

Role Overview

Singular is hiring a Customer Success Manager to work directly with customers and trial users, ensuring they gain maximum value from the platform. This is a fully remote position for candidates based in Germany or Spain. The ideal person will take a proactive approach to uncovering product opportunities that improve customer engagement and bring a strong grasp of mobile advertising, attribution, and the day-to-day realities of mobile marketing.

Core Responsibilities

Act as the main customer advocate for all things related to the Singular product, including onboarding projects and coordination of technical delivery so implementations are completed correctly.
Meet customers regularly to understand how they use the platform and provide education, support, and strategic guidance that improves adoption and retention.
Consistently deliver on or exceed targets tied to customer retention and success outcomes.
Partner with internal teams to manage escalations and resolve urgent customer issues.
Build trusted relationships with customers by understanding their goals and helping remove friction through Singular’s solutions.
Spot opportunities for incremental revenue and run recurring QBRs virtually and, when needed, in person.
Travel onsite to customer locations when required.
Share regular status updates with Client Success leadership, product teams, and management on customer satisfaction.

What You Bring

At least 3 years of professional experience in a SaaS setting in client services, customer success, or account management.
Background in technical implementations and in handling technical relationships with larger organizations; experience in mobile user acquisition or mobile product functions is an added advantage.
Solid understanding of the mobile marketing ecosystem, including MMPs, ad networks, ad trackers, exchanges, PMDs, and BI or analytics companies.
Demonstrated success as a high performer in customer success or account management.
Strong interest in customer-facing work and complex technology environments.
Excellent communication, presentation, and interpersonal abilities.
Self-driven approach with the flexibility to succeed in a fast-moving global environment.
Positive, proactive, can-do mindset.
3+ years of account management or sales experience with exposure to mobile, online advertising, and international markets.
Bachelor’s degree in Business, Marketing, or a related field.

Success Measures

Customer renewals, churn reduction, and account growth are key indicators of success in this role.
A strong working knowledge of ad tech, mobile, media, and SaaS business models is expected.

Equal Opportunity

Singular is an equal opportunity employer and considers applicants without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability status, or other legally protected characteristics. The company values diversity and believes it strengthens the team, products, and wider community.

Customer Success Manager (EMEA)