Customer Success Manager

About Givebutter

Givebutter is a fundraising and CRM platform built for nonprofits that helps organizations raise more, spend less, and create better donor experiences. Teams use it to run fundraisers and events, manage donations and donor relationships, and send email and SMS outreach from one place. The platform is available at no cost, supported by a fully transparent tip-or-fee model.

The company has earned Great Place to Work® recognition every year since 2021 and is highly rated among nonprofit software providers across major review categories.

Givebutter’s mission is to support changemakers and make giving enjoyable, while also building a workplace where people enjoy the work they do and can have meaningful impact.

Role overview

Givebutter is seeking a skilled, scaled Customer Success Manager to help nonprofit customers reach real fundraising results through technology. In this role, you will work with high-impact accounts and act as a trusted advisor, helping customers turn fundraising objectives into measurable progress through product adoption, strategic guidance, and alignment across stakeholders.

The role is focused on customer outcomes, adoption, retention, and growth across a pooled group of accounts rather than a fixed book of business. Success depends on understanding customer goals, identifying barriers, and recommending the right product capabilities and strategies to help them move forward.

This position also involves using AI tools to work more efficiently at scale, including summarizing customer context, drafting follow-ups, and spotting trends and risks across accounts, while still applying strong judgment and careful data handling.

What you’ll do

• Act as a strategic partner to nonprofit customers in short-term, outcome-driven engagements, helping them improve fundraising and donor engagement through Givebutter.
• Run discovery conversations, build success plans, deliver training, and provide strategic direction that supports adoption, value realization, retention, and growth.
• Develop deep expertise in the platform and connect product capabilities to each customer’s goals, challenges, and opportunities.
• Experiment with and refine ways to incorporate AI into daily workflows while preserving sound judgment and data hygiene.
• Spot risks and opportunities early by combining AI, data, and customer insight to guide proactive action.
• Work closely with cross-functional partners to improve the customer experience and represent customer needs internally.
• Lead a mix of webinars, automated outreach, and targeted one-to-one customer interactions.

What the team is looking for

• Genuine interest in helping customers succeed and the ability to connect customer goals with product value.
• Comfort building trust quickly and guiding strategic conversations with a range of stakeholders.
• Strong curiosity and problem-solving ability, especially when diagnosing issues, uncovering opportunities, and improving adoption.
• Ability to thrive in a fast-moving, collaborative environment and partner across teams.
• Capability to understand customer challenges quickly and explain solutions clearly to people with varying levels of technical knowledge.

Requirements

• 2 to 5 years of experience in Customer Success, Account Management, Consulting, Sales, or another customer-facing function.
• Proven ability to influence customer outcomes through strategic advice, relationship building, and problem-solving.
• Experience managing several customer relationships in a pooled or scaled operating model while working toward retention, growth, adoption, or business goals.
• Strong communication, discovery, stakeholder management, and customer presentation skills.
• Background in running trainings, workshops, webinars, or customer education programs.

Preferred background

• Experience in a scaled or pooled customer success environment.
• Experience in nonprofit fundraising, donor development, or advancement.
• Familiarity with nonprofit fundraising technology, CRMs, fundraising platforms, or similar software.
• Experience advising customers on fundraising strategy or campaign planning.

Benefits and perks

• Remote work from one of 10 hubs: Austin, Denver, Indianapolis, Los Angeles, San Francisco, New York, Salt Lake City, Minneapolis, Seattle, or Nashville.
• Medical, dental, and vision coverage paid fully for employees, plus HSA and FSA accounts.
• Dependents receive 50% of medical, dental, and vision premiums covered for eligible dependents.
• Access to TalkSpace through the company’s health plans.
• 3% 401(k) match for eligible employees.
• Flexible PTO with uncapped vacation days and company holidays.
• A one-week company shutdown each summer for rest and recharge.
• 12 weeks of paid parental leave, with support through Aidora for leave planning.
• Company-paid UrbanSitter membership and care credits for childcare, elder care, pet care, and household support.
• Home office spending support for equipment such as laptops, monitors, and other modern tech.
• Monthly coworking stipend for cafés or coworking spaces.
• Ability to donate up to $50 per month to a verified nonprofit through Givebutter.
• Learning and development reimbursement opportunities.
• Mission-driven work serving the charitable sector.

Interview process

The hiring process typically includes a recruiter screen, a hiring manager interview, an assessment, a values interview, reference checks, and an offer stage. The recruiter screen is a 30-minute conversation focused on background, role expectations, values, and logistics. The assessment may be technical or non-technical depending on the role and could include a live exercise, case study, or take-home project. An AI note-taking tool may join most interviews.

Additional information

Givebutter encourages applicants who may not match every requirement to still apply, including women and nonbinary candidates who may be hesitant unless they meet all criteria. The compensation range noted for this role is $96K.