Customer Success Manager

About Givebutter

Givebutter is a fundraising and CRM platform built for nonprofits, helping changemakers raise more money, spend less, and improve the giving experience. Organizations use it to run campaigns and events, create donation forms, manage donors, and send email and text updates from a single platform. The service is free to use, with a fully transparent tip-or-fee structure.

The company has earned Great Place to Work® certification every year since 2021 and ranks as the top nonprofit software company on G2 in several categories. Its mission is to empower changemakers and make both giving and working feel enjoyable and impactful.

Role Summary

Givebutter is looking for a strong, scaled Customer Success Manager who is motivated by helping nonprofit customers reach meaningful fundraising results through technology. In this role, you will work with high-impact nonprofit accounts and help them turn fundraising objectives into measurable progress.

You will act as a trusted advisor, supporting customers with product adoption, fundraising strategy, and internal stakeholder alignment. The role focuses on customer outcomes, retention, growth, and usage across a pooled account structure rather than a traditional fixed book of business.

This position also includes practical use of AI tools to improve efficiency at scale, such as summarizing customer context, drafting follow-ups, and spotting patterns or risks across accounts, while still exercising good judgment and maintaining clean data practices.

What You’ll Do

• Act as a strategic partner for nonprofit customers in short-term, outcome-driven engagements, helping them improve fundraising and donor engagement through Givebutter.
• Lead discovery conversations, create success plans, provide training, and offer strategic direction that supports adoption, retention, value realization, and growth.
• Build deep knowledge of the platform and connect product features to customer goals, challenges, and expansion opportunities.
• Experiment with and refine AI-assisted workflows to improve efficiency and output quality while keeping strong judgment and data hygiene in place.
• Spot customer risks and growth opportunities early by combining AI, data, and customer insights to guide proactive action.
• Work across teams to improve the customer experience and advocate for customer needs internally.
• Deliver a mix of webinars, automated outreach, and targeted one-to-one customer engagement.

What We’re Looking For

• 2 to 5 years of experience in Customer Success, Account Management, Consulting, Sales, or another customer-facing role.
• Proven ability to influence customer outcomes through strategic advice, relationship building, and problem-solving.
• Experience managing multiple customer relationships in a pooled or scaled model while working toward retention, growth, adoption, or broader business goals.
• Strong skills in communication, discovery, stakeholder management, and customer presentations.
• Background in running training sessions, workshops, webinars, or customer education programs.

Preferred Background

• Experience in a scaled or pooled customer success environment.
• Direct experience in nonprofit fundraising, donor development, or advancement.
• Familiarity with nonprofit fundraising software, CRMs, fundraising platforms, or similar tools.
• Experience advising customers on fundraising strategy or campaign planning.

Benefits

• Remote work from one of 10 hubs: Austin, Denver, Indianapolis, Los Angeles, San Francisco, New York, Salt Lake City, Minneapolis, Seattle, or Nashville.
• Medical, dental, and vision coverage paid fully for employees, plus HSA and FSA options.
• 50% of medical, dental, and vision premiums covered for eligible dependents.
• Access to TalkSpace through the health plan.
• 3% 401(k) match for eligible employees.
• Flexible PTO with uncapped vacation time and company holidays.
• A summer Wellness Week when the company closes for one week to support rest and recovery.
• 12 weeks of paid parental leave and leave-planning support through Aidora.
• Company-paid UrbanSitter membership and care credits for childcare, elder care, pet care, and household support.
• Home office support, including company-sponsored equipment such as laptops, monitors, and other modern technology.
• Monthly coworking stipend for working from coworking spaces or cafés.
• Ability to donate up to $50 per month to any verified nonprofit on Givebutter.
• Learning and development reimbursement opportunities.
• Mission-driven work supporting the charitable sector.

Interview Process

• Recruiter screen: a 30-minute conversation to review your background, discuss the role, and align on expectations, values, and logistics.
• Hiring manager interview: a deeper discussion about your experience, skills, and working style.
• Assessment: a role-dependent exercise such as a live session, case study, or take-home project; some roles may include two parts.
• Values interview: a conversation with team members about alignment with company values and leadership principles.
• References: conversations with people you have worked closely with to understand your working style and impact.
• Offer stage: successful candidates move forward to an offer.

Additional Information

An AI note-taking tool may join most interviews.

The company encourages people who do not meet every single requirement to apply, especially women and nonbinary candidates who may hesitate unless they match 100% of the criteria.

The listed compensation range is $96K.