Customer Success Manager - Consumables Beauty

About the Role

This position is available at Amazon's corporate offices in Santa Monica, CA, Austin, TX, or New York, NY. As a Customer Success Manager in the Consumables Beauty segment, you will be pivotal in accelerating revenue growth and transforming vendor partnerships into strategic business assets on the largest e-commerce platform worldwide. Your efforts will directly affect major retail brands and enhance millions of customer interactions.

Key Responsibilities

• Collaborate with vendors to craft and implement comprehensive strategic plans involving marketing, merchandising, and supply chain operations.
• Analyze relevant performance data and deliver actionable insights to foster business expansion and elevate customer satisfaction.
• Establish and maintain strong, cooperative relationships by acting as the main liaison for vendor requirements.
• Support vendors in utilizing Amazon’s systems, policies, and potential growth avenues while ensuring exemplary operational standards.
• Participate in initiatives aimed at refining processes and fostering innovation for organizational improvement.

Daily Activities

• Work alongside cross-functional teams to address vendor concerns and apply effective solutions.
• Evaluate performance metrics to pinpoint opportunities for growth.
• Prepare and present strategic recommendations to vendor partners.
• Engage in team meetings and knowledge exchange sessions.
• Manage various projects simultaneously while upholding excellent service quality.

About the Team

You will join a supportive team of 6-10 Customer Success Managers who emphasize innovation, continuous development, and work-life harmony. Team activities and clear paths for career progression are integral to the group environment.

Basic Qualifications

• Proven ability to juggle multiple projects in a fast-paced, deadline-oriented setting.
• Minimum of 3 years’ experience in vendor or client-facing roles such as Account Management, Vendor Management, Buying, Planning, or Merchandising.
• Strong analytical and problem-solving skills.
• Familiarity with data analysis and presentation software.
• Excellent verbal and written communication capabilities.

Preferred Qualifications

• Background in operational excellence, continuous or process improvement roles.
• Experience within the retail, e-commerce, or technology sectors.
• Project management expertise.
• Proficiency in visualizing data through various tools.
• Experience handling multiple stakeholders effectively.

Additional Information

Amazon is committed to equal employment opportunities and accommodates qualified applicants with disabilities. Adherence to federal, state, and local laws is required. Applicants with criminal histories will be fairly considered as per Los Angeles County guidelines.

The compensation package includes a base salary ranging by location (e.g., $70,400 to $101,800 annually in Santa Monica, CA), sign-on bonuses, restricted stock units, and comprehensive benefits like medical, dental, vision coverage, life insurance, employee assistance programs, 401(k) matching, paid leave, and parental support.