Customer Success Manager - Consumables and Beauty Sector

Role Overview

This position is based at one of Amazon's designated corporate offices in Santa Monica, CA, Austin, TX, or New York, NY. The Customer Success Manager will play a pivotal role in accelerating revenue growth and transforming vendor relationships into strategic successes within the retail e-commerce industry. The role involves directly influencing leading retail brands, improving customer interactions, and pioneering scalable business approaches on Amazon’s platform.

Key Responsibilities

• Collaborate with vendors to formulate and implement strategic business initiatives covering marketing, merchandising, and supply chain operations.
• Examine performance metrics to offer insightful recommendations aimed at business expansion and enhanced customer satisfaction.
• Establish and nurture collaborative partnerships, acting as the main contact for vendor requirements.
• Assist vendors to navigate Amazon’s operational tools, policies, and identify avenues for growth while maintaining high operational standards.
• Support process optimization and innovation efforts benefiting the organization at large.

Daily Activities

• Work closely with cross-functional teams to address vendor issues and deploy effective solutions.
• Analyze performance data for opportunities to foster growth.
• Create and deliver strategic advice and presentations to vendor stakeholders.
• Engage in team meetings and participate in knowledge exchange forums.
• Manage multiple ongoing projects while ensuring high levels of service quality.

Team Environment

The team is composed of 6-10 Customer Success Managers who emphasize mutual support, innovation, continuous education, and maintain a balance between work and personal life. Frequent team activities and clear progressive career paths are integral to the team culture.

Required Qualifications

• Capability to manage multiple projects and priorities efficiently in a fast-moving, deadline-centric setting.
• At least three years of experience in client-facing roles such as Account Management, Vendor Management, Buying, Planning, or Merchandising.
• Proven skills in analysis and problem-solving.
• Competent with data analysis and presentation software.
• Strong communication skills, both written and oral.

Desired Skills and Experience

• Background in operational excellence or continuous/process improvement.
• Experience in retail, e-commerce, or technology sectors.
• Project management capabilities.
• Proficiency in data visualization platforms.
• Experience in managing relations among diverse stakeholders.

Additional Information

Amazon promotes equal employment opportunities and does not discriminate based on veteran, disability, or other protected statuses. Specifically, Los Angeles County applicants should know that duties include working safely, maintaining professionalism, and effective communication. Employment may consider criminal history in relation to key job functions aligned with local ordinances.

Amazon fosters an inclusive culture, supporting employees with disabilities through accommodations during hiring and onboarding processes. Compensation includes a base salary complemented by sign-on bonuses and restricted stock units, with benefits including comprehensive health insurance, 401(k) matching, paid leave, and family support programs.