Job description

Role overview

This position is tied to one of the approved office locations for the role and is based in New York, United States.

Amazon is seeking a Customer Success Manager to support strategic retail vendor relationships within the consumables space. The role is centered on growing revenue, strengthening vendor partnerships, and improving the shopping experience through insights, planning, and cross-functional collaboration. You will work with vendors as a trusted partner, helping them navigate Amazon’s systems while identifying opportunities to scale business performance.

In this role, you will combine relationship management, analytical thinking, and operational execution to help major retail brands improve outcomes on Amazon. You will collaborate with internal teams and external partners to support growth, solve issues, and drive continuous improvement across marketing, merchandising, and supply chain activities.

Key responsibilities

Work with vendors to build and carry out business plans spanning marketing, merchandising, and supply chain priorities.
Study performance data and turn findings into clear recommendations that support revenue growth and a better customer experience.
Serve as the main contact for vendor needs while building strong, productive working relationships.
Support vendors in using Amazon tools and policies effectively, while promoting smooth and reliable operations.
Contribute ideas and actions that improve processes and support broader innovation efforts across the organization.

Typical day-to-day work

Coordinate with cross-functional partners to address vendor questions and put solutions into action.
Review business metrics to surface opportunities for expansion and improvement.
Create and deliver strategic recommendations to vendors.
Take part in team discussions and knowledge-sharing sessions.
Handle several projects at once while maintaining strong service quality.

Team environment

You will join a collaborative group of 6 to 10 Customer Success Managers who support one another’s development and success. The team encourages innovation, ongoing learning, and a healthy work-life balance, and it also offers team activities and clear opportunities to grow in your career.

Basic qualifications

A bachelor’s degree or an equivalent qualification.
Experience organizing priorities, managing schedules, handling time effectively, and meeting deadlines.
At least 3 years of experience working with vendors or clients in account management, vendor management, or related areas such as buying, planning, or merchandising.
Strong analytical ability and solid problem-solving skills.
Experience using data analysis and presentation tools.
Excellent written and spoken communication skills.
Comfort using Microsoft Excel.

Preferred qualifications

Background in retail, e-commerce, or technology.
Project management experience.
Ability to use data visualization tools.
Experience working with multiple stakeholders.
Exposure to process improvement or operational excellence work.

Additional information

Amazon is an equal opportunity employer and does not discriminate based on protected veteran status, disability, or other legally protected status.

For applicants in Los Angeles County, the role includes expectations around safe and cooperative conduct, respectful communication, adherence to legal and company requirements, and maintaining professionalism under pressure. Under the Los Angeles County Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for employment.

Amazon provides workplace accommodations or adjustments during the application, interview, or onboarding process for candidates with disabilities. If the country or region you are applying in is not listed, candidates should contact their Recruiting Partner for assistance.

Compensation and benefits

The role includes a base salary range that varies by location. The overall Amazon compensation package may also include sign-on payments and restricted stock units (RSUs). Final pay will depend on factors such as experience, qualifications, and location.

Benefits include medical, dental, vision, prescription coverage, Basic Life & AD&D insurance, optional supplemental life coverage, EAP, mental health support, a medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave.

Location-specific base salary ranges

Santa Monica, CA: USD 70,400 to 101,800 per year
New York, NY: USD 66,300 to 112,000 per year
Austin, TX: USD 58,200 to 101,800 per year
Arlington, VA: USD 58,200 to 101,800 per year
Seattle, WA: USD 80,200 to 101,800 per year

Customer Success Manager, Consumables

Where you'll work