Customer Success Manager (Australia)

Role overview

peopleworth is part of an Employer Group that partners with forward-looking organisations. This position is for a Customer Success Manager / Student Success Manager who will support learners in a digital education setting and help them make steady progress from onboarding all the way through course completion. The focus is on keeping learners engaged, supported, and satisfied throughout their learning journey.

What you'll do

• Serve as the main contact for learners from their first onboarding steps until they finish the course.
• Run one-to-one and group support sessions for learners across different time zones.
• Help learners build study plans and stay on track toward completion.
• Spot learning or engagement issues early and resolve them with practical support.
• Communicate promptly and clearly through email, chat, and video meetings.
• Work closely with facilitators, mentors, and career coaches so learner goals are achieved.
• Track learner progress and engagement using reports and monitoring tools.
• Review learner feedback and use it to suggest improvements to processes.
• Support alumni and help maintain a connected learner community after the program ends.

What we're looking for

• A relevant bachelor’s degree or an equivalent mix of education and experience.
• At least 3 years of experience in student support, customer success, or learner engagement in education or training environments.
• The ability to build trust and communicate well with diverse groups of learners.
• Strong organisation, administrative ability, and attention to detail.
• Prior experience delivering online sessions or coaching learners is preferred.
• Comfort working with digital education platforms and online learning environments.
• A professional, empathetic, and proactive approach, especially when handling sensitive information.
• Strong accountability and ownership for learner outcomes.

Benefits

• Fully remote position with flexibility in how you work.
• A collaborative culture that values people and performance together.
• The chance to support meaningful learner outcomes in a growing digital education space.
• Opportunities for professional development within a purpose-led Employer Group.

Recruitment process

The hiring process is designed to be fair, transparent, and multi-step so both sides can assess fit.

• Application submission: candidates complete an online form and respond to short application questions.
• Initial review: applications are assessed for alignment, and suitable candidates move forward.
• Video interview: shortlisted applicants record brief answers to 3-4 role-specific questions.
• Live interviews: selected candidates attend one or more interview rounds as needed.
• Final checks: reference and background verification are completed.
• Offer and contracting: successful candidates receive the formal offer and contract documents.
• Pre-boarding and onboarding: after acceptance, candidates complete pre-boarding before joining their employing organisation within the Employer Group.

Work style

This is a remote role based in Sydney, New South Wales, Australia, and it requires the ability to support learners across multiple time zones.

Additional information

The hiring team emphasises clear communication, respectful engagement, and timely feedback throughout every stage of the process.