Customer Success Manager (Australia)

About the opportunity

peopleworth is part of an Employer Group that partners with forward-thinking organisations focused on strong performance and positive people outcomes. This position sits within a growing group and is aimed at helping learners succeed in a digital education setting.

Role summary

We are looking for a Customer Success Manager / Student Success Manager who can support learners throughout their professional learning journey, from the first onboarding touchpoint through to course completion. The role is centred on keeping engagement high, resolving issues early, and working closely with internal stakeholders and facilitators to improve the learner experience.

Key responsibilities

• Serve as the main contact for learners from onboarding until they finish the course.
• Run one-to-one and group support sessions across multiple time zones.
• Help learners organise study plans and stay on track with completion goals.
• Spot engagement or learning issues early and provide practical solutions.
• Communicate clearly and promptly by email, chat, and video calls.
• Work with facilitators, mentors, and career coaches to support learner outcomes.
• Track learner progress and engagement using reports and monitoring tools.
• Review learner feedback and suggest improvements to processes.
• Support alumni and help build a connected community for past participants.

Requirements

• A bachelor’s degree or an equivalent level of experience.
• At least 3 years of experience in student support, customer success, or learner engagement in education or training environments.
• Proven ability to build relationships and communicate well with varied learner groups.
• Strong organisation and administration skills, with careful attention to detail.
• Experience running online sessions or coaching learners is preferred.
• Comfort working with digital education platforms and online learning environments.
• A professional, empathetic, and proactive approach, including handling sensitive information appropriately.
• Strong ownership and accountability for learner results.

Benefits

• Work fully remotely with a flexible setup.
• Join a collaborative, people-focused performance culture.
• Contribute to meaningful learner outcomes in a growing digital education space.
• Access professional growth opportunities within a purpose-driven Employer Group.

Recruitment process

The hiring process is designed to be fair, transparent, and multi-step so both sides can assess fit.

• Submit an online application and answer a few brief questions.
• Applications are screened for role alignment, and suitable candidates are moved to the longlist.
• Selected applicants complete a video interview by recording short answers to 3-4 role-specific questions.
• Shortlisted candidates attend live interview rounds, with additional rounds if needed.
• Final candidates undergo reference and background verification.
• Successful applicants receive an offer and contract documents.
• After acceptance, pre-boarding is completed before joining the employing organisation within the Employer Group.

Additional information

Clear communication, respectful interaction, and timely feedback are valued throughout every stage of the process.