Customer Success Manager - ANZ

About Jamf

Jamf offers a culture grounded in openness, flexibility, respect, and trust. We take pride in enabling tens of thousands of global customers to succeed with Apple devices through our platform. Our approach balances a strong workplace culture with work-life harmony, emphasizing connectivity and autonomy. Employees operate within a collaborative environment known as #OneJamf.

Role Overview

The Customer Success Manager (CSM) acts as the primary partner to customers after purchase, supporting their use of Jamf to manage and secure Apple devices at scale. This role is responsible for nurturing the customer relationship within a defined portfolio, enhancing engagement, and ensuring customers realize value. Close coordination with sales and technical teams is critical to deliver cohesive customer outcomes and foster long-term retention and growth. Strong skills in strategic planning, relationship management, SaaS customer lifecycles, and familiarity with Apple technologies are essential. The position requires on-site presence in Sydney three days per week and is restricted to candidates authorized to live and work in Australia.

Key Responsibilities

• Function as the main post-sale contact for assigned accounts, providing expert advice on Apple device management and security.
• Develop and sustain executive and operational relationships with core stakeholders.
• Lead account review meetings and strategic planning aligned with customer objectives.
• Promote adoption and advanced use of Jamf solutions to deliver quantifiable customer benefits.
• Manage the renewal cycle end-to-end, including forecasting, quoting, negotiation, and closing.
• Collaborate with Sales and Technical teams to identify growth opportunities through upselling and cross-selling.
• Maintain precise records within CRM and customer success tools such as Salesforce and Gainsight.
• Be prepared to travel domestically and internationally approximately 20-40% to fulfill role-specific duties.

Qualifications and Experience

• Bachelor’s degree or equivalent experience preferred.
• Minimum three years' experience in Customer Success or Account Management in a SaaS context.
• Demonstrated ability managing enterprise or mid-market clients with complex requirements.
• Solid understanding of Apple ecosystems (macOS, iOS, iPadOS) and enterprise IT workflows.
• Expertise in SaaS lifecycle management including renewals and customer health metrics.
• Excellent communication, negotiation, and executive presence.
• Additional experience in IT, cybersecurity, or endpoint management solutions is advantageous.
• Technical knowledge regarding Mobile Device Management (MDM), Apple Business Manager, or security frameworks is preferred.

Security and Privacy Compliance

• Mandatory participation in ongoing security training.
• Strict adherence to established security protocols and responsible handling of sensitive data.
• Compliance with relevant privacy laws and procedures for reporting breaches is required.
• Agreement to Jamf's Code of Conduct and security/privacy policies is obligatory.

Employee Benefits and Company Culture

• Awards include recognitions by U.S. News, Newsweek, Forbes, PEOPLE®, and Great Place to Work® for workplace excellence and trust.
• Opportunity to positively impact over 75,000 global customers using top-tier Apple device management solutions.
• Strong emphasis on people-first values fostering customer loyalty.
• Volunteer time off to support community engagement.
• Commitment to diversity, inclusion, and allowing employees to be authentic at work.
• Access to the largest online IT community globally with over 100,000 users.

About Jamf’s Mission

We empower individuals to perform at their best through a culture of humility, continuous learning, and collective success. Jamf extends the seamless Apple experience into professional environments, making device management secure and efficient across workplaces, educational institutions, and healthcare settings worldwide.

Additional Information

This role is based in Sydney, NSW with hybrid work expectations, requiring at least three office days per week. Candidates must have legal authorization to work in Australia. Accommodations for disabilities or religious beliefs are supported confidentially upon request.